TALK TALK - DON'T BOTHER

I signed up to the Talk 3 International package in April. The first three months I was billed twice (once for the talk 3 package and again for each itemised call). I spent hours in their phone queue trying to rectify the matter (over 60 minutes on one occasion) and when I dared to demonstrate my frustration, the operator cut me off. Six months on and I still don't have the 'free' broadband. When I ring to find out what is happening I am told that there is a marker on the line which I have to get removed by ringing BT. I have spoken with BT and apparently the marker was put on by Talk Talk in June. Talk Talk kept telling me it wasn't theirs but two weeks ago I managed to convince them it was. I was told that they had found the marker but it wasn't linked to my account. They would have to remove the marker and re-order the broadband. This was two weeks ago and I thought I might actually be making progress, however, I just rang to ensure everything was OK only to be told that I had to ring BT and arrange for a marker to be removed. They had no knowledge of my previous conversation and six months on I am no closer to getting broadband. I have waisted far too much of my valuable time persevering with Talk Talk and am now going to cancel my contract with them. If you value your time, and sanity, don't bother with Talk Talk.

The industry standard agreement is that the gaining service provider makes the arrangements of removing markers. BT cannot remove any equipment which belongs to someone else, so talk talk are telling you [censored]. They themselves contact BTW and remove any marker or negotiate with the loosing company

This is incorrecct. TT cannot remove any markers on the line or any other ISP, it i up to the customer to either get a MAC key from the previous ISP or to contact BT wholesale to get the marker removed. TT or other ISP cant do it or else this will be a free for all, unsoliciting ceasing adsl lines etc...

please see:

http://www.ofcom.org.uk/complain/internet/tagmarker/

the guru got there first...

all absolutely correct. tt cannot arrange any sort of tag/marker removal.

Edited by puddles (Thu 19-Oct-06 13:45:38)

the agreed industry standard regulations state the winning provider contacts wholesale (NOT THE CUSTOMER!!) to arrange for the removal of the line.

it may be interresting to note for everyone out there that NOT ALL PROVIDERS have to give out a mac code, TalkTalk is one of the companies which never opted-in to the Mac Code Proccess, as other providers have done, such as BT, AOL etc etc, so they have no obligation to give out Migration Codes

not too sure where you got this but if you read ofcom link and its website.

I have just reread the OP post. even if theres a TT marker on the line, and eu wants the TT BB, there should be no reason no why the broadband should be provisioned on the line itself as its a TT marker. If the eu wants to move elsewhere to another ISP, TT will provie a mac number to their customers if needed, still may take upto 14-15working days to get the mac.

IF its not a TT marker, the the poster needs to contact BTw or the previous ISP, this information is on the ofcom link. see above.

Edited by talktalkguru (Thu 19-Oct-06 14:45:20)

I would also like to see where you got this idea from....

Andrew