ryanair website

I haven't been able to access the Ryanair website since last Wednesday anyone else had the same problem ?

Phoned 2nd line support and they helped me do pretty much everything possible on Thursday and Friday to get it to work but still no joy - on the phone to them for 1.5 hr each day !

Ryanair Support (

Edited by vr2004 (Sun 03-Jun-07 14:00:44)

Havent you just answered your own question ? ;-) Ryanair have admitted there is multiple people with the same issue, If ryanair have admitted there is an issue affecting a number of users, as much as you call talktalk they wont be able to help you

http://www.ryanair.com/


Internet Explorer cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.

Server not found

"Firefox can't find the server at www.ryanair.com."

Brunel

Edited by Brunel (Sun 03-Jun-07 18:44:43)

Not a problem for me using internet explorer 6

You are correct TalkTalk can not help me. Suggest you reread my post to clarify the sequence of events. I summarise it below.

Having had great support from TalkTalk, after which they could not fix the problem and at the time nobody, at the time, knew what it was ( I was the only person that TalkTalk were aware of with this problem) Talk Talk asked me to phone Ryanair and only then Ryanair admitted they have a problem.

I think TalkTalk did a great job and will not phone them again.

However, their 2nd line support have asked if they can phone me to advise them what the final resolution was so they can be aware should the problem affect other TalkTalk Users - I am happy to do that. Even though they wouldn't cough up the

Edited by vr2004 (Sun 03-Jun-07 19:37:46)

Can't phone premium rate lines from company phones, i'd imagine.

Academical now perhaps, but something like NetMonitors SiteUp? would have immediately indicated a problem with the RyanAir site. You'll find other very useful resources in the Tools section.
Incidentally, RyanAir is down at the moment with a 302 (Broken redirect?) being thrown:

DNS Query Results:



DNS records:

www.ryanair.com. 60 IN A 62.134.190.240

www.ryanair.com. 252 IN NS fr17dns.ryanair.com.

www.ryanair.com. 252 IN NS fr27dns.ryanair.com.

www.ryanair.com. 252 IN NS fr37dns.ryanair.com.



Authorative name servers:

www.ryanair.com. 252 IN NS fr17dns.ryanair.com.

www.ryanair.com. 252 IN NS fr27dns.ryanair.com.

www.ryanair.com. 252 IN NS fr37dns.ryanair.com.



Pinging www.ryanair.com:



PING www.ryanair.com (62.134.190.240) 56(84) bytes of data.



--- www.ryanair.com ping statistics ---

10 packets transmitted, 0 received, 100% packet loss, time 9005ms



This site did not respond to pings. That may not indicate a problem as the site may be blocking pings for security reasons.



Traceroute to 62.134.190.240:



3 gi4-15.telehouse-east2.core.enta.net (84.45.244.241) 14.790 ms 1.685 ms 1.253 ms

4 te4-1.telehouse-north.core.enta.net (87.127.236.38) 135.794 ms 1.609 ms 1.771 ms

5 if-7-2.core1.LDN-London.teleglobe.net (195.219.48.181) 2.280 ms 0.920 ms 1.482 ms

6 195.219.195.17 (195.219.195.17) 1.609 ms 0.949 ms 1.272 ms

7 t2a1.uk-lon1.eu.bt.net (195.66.224.108) 1.834 ms 1.239 ms 1.242 ms

8 t2c2-ge2-0-0.uk-lon1.eu.bt.net (166.49.135.109) 1.737 ms 1.223 ms 1.235 ms

9 t2c1-p4-0.uk-glo.eu.bt.net (166.49.208.145) 1.989 ms 1.701 ms 1.530 ms

10 t2c1-p1-0.de-fra.eu.bt.net (166.49.195.110) 21.437 ms 20.804 ms 20.682 ms

11 t2a5-ge7-1.de-fra.eu.bt.net (166.49.172.116) 22.254 ms 21.138 ms 21.074 ms

12 * * *



Trace stopped at a hop that does not respond. This may not be a problem, it indicates that router or server does not respond to pings.



TCP traceroute to 62.134.190.240 port 80:



3 gi4-15.telehouse-east2.core.enta.net (84.45.244.241) 1.113 ms 1.166 ms 1.037 ms

4 te4-1.telehouse-north.core.enta.net (87.127.236.38) 1.840 ms 2.194 ms 1.491 ms

5 if-7-2.core1.LDN-London.teleglobe.net (195.219.48.181) 1.069 ms 1.405 ms 1.000 ms

6 195.219.195.17 (195.219.195.17) 1.310 ms 0.935 ms 0.743 ms

7 t2a1.uk-lon1.eu.bt.net (195.66.224.108) 1.264 ms 1.137 ms 1.024 ms

8 t2c2-ge2-0-0.uk-lon1.eu.bt.net (166.49.135.109) 1.022 ms 0.941 ms 0.792 ms

9 t2c1-p4-0.uk-glo.eu.bt.net (166.49.208.145) 1.665 ms 1.101 ms 1.912 ms

10 t2c1-p1-0.de-fra.eu.bt.net (166.49.195.110) 20.813 ms 21.193 ms 20.728 ms

11 t2a5-ge7-1.de-fra.eu.bt.net (166.49.172.116) 21.199 ms 20.624 ms 21.621 ms

12 62.134.190.201 (62.134.190.201) 17.828 ms 17.105 ms 17.582 ms

13 62.134.190.240 (62.134.190.240) [open] 16.888 ms 21.680 ms 17.357 ms



Checking Port 80 on 62.134.190.240 for site www.ryanair.com



Port 80 is open and accepting connections



The default page is being requested and the data returned is shown below-



HTTP/1.1 302 Found

Date: Mon, 04 Jun 2007 05:50:30 GMT

Server: Apache

X-Powered-By: PHP/4.3.9

Location: http://www.ryanair.com/site/EN/

Connection: close

Content-Type: text/html

Ok guys, i hope this will help....

I have have spoken to senior network project staff, whom have advised me the problem may well be to do with an IT infrastructure upgrade at Ryanair. They now appear to be using the same range of IP's and therefore blocking the range distributed by TT.

The team are working in conjuction with the IT team at Ryanair and hope to be able to offer a solution, as oon as possible.

Hope this herps...

Burt

I assume their aeroplanes are maintained with the same lack of skill?

Edited by deleted (Mon 04-Jun-07 14:25:39)

Thanks for the update