Need help.

Hi all, this is kind of complex and will probably be a bit incoherent since I'm not in the right frame of mind for speech at the moment, I hope you will all bear with me.
I had an excellent LLU connection with ukonline, however my father recently went with the international call package from talk talk, and evidently wasn't aware that doing so would mean the broadband connection was transferred too. So yesterday my ukonline connection stopped working, was unaware what the problem was but found out that I'd been switched to talk talk. So my father who is the account holder rang them up and asked to go back to ukonline, the talk talk broadband package has now been cancelled, and I assume that the international call package has been cancelled since from what I can gather they to go hand in hand. Talktalk suggested that it would take two weeks. But now I'm confused with that will happen next. Will they automatically switch us back to ukonline? Will they just disconnect us? Will we have to resign up with ukonline? If they were able to switch our broadband to talktalk so quickly then I assume they did so with a mac code. If they're able to use a mac code to switch us to their service then why can't they do the same thing to switch us back to ukonline?
I'm using talk talk's broadband for the time being 'til they disconnect us/switch us back. I'm currently using the actiontec router that I used with ukonline, and am finding the service pretty terrible. The sync speed is low 2024/224Kbit, only the browser seems to be working, however I can't even access hotmail through my browser, or use this site's speed tests. P2p seems to be absolutely dire. All the uploads die. Is this the best I can acheive with their service, or could it be for another reason, such as that I am using my ukonline installation? I see they have sent us a package which I assume contains their modem and installation cd, but I guess i'm right in thinking there is little point in opening it as I don't intend to use their service.
I'm not a massive downloader but do like to have a fast, reliable clean, unshaped and unport blocked internet connection and I know that isn't possible with talktalk. Now I know there is a lot to digest here, but an answer to any one of these questions will be extremely helpful.

Sorry that was written by me and it's a bit hard to read. I worked out that it was a software firewall rather than MTU settings causing the problem with hotmail and such. The connection doesn't seem to be shaping p2p as far as I can gather, but it's limited at 224Kbit upload. I would appreciate any advice with regard to the issues mentioned, especially in terms of getting my connection back to my beloved ukonline Thanks for the patience and hopefully the advice that will follow.

If you have moved onto the upto 8mbit unbundled service you will need to cancel your contract with talktalk (

I appreciate your help but this is really getting on my nerves. Let me try and get this clear in my head and make a number of assumptions. Firstly we used talktalk telephone service and ukonline broadband together so I assume that we were on a basic package with talktalk, which uses BT telephone equipment, in order to go onto the international package one has to fully unbundle the telephone line, thus the necessity to move the broadband over, to what I assume is talktalk LLU broadband. They must have moved us with a mac, so why can't they provide a mac to go back? I don't get why there must be what I assume is essentially a cease and reprovide, which will take a month to get everything sorted. It's completely unacceptable. Why did they not seek some kind of permission first before moving our broadband? Are you essentially saying that because my dad moved over to this package he should have known that one must move the broadband too, so him being ill informed is essentially the problem here? I'm really [censored] off about this, this disconnection charge and the cost of reconnecting to ukonline is likely to cost 6 months of broadband already, not to mention getting into a brand new contract. What a [censored] waste of time and money.

A MAC code was not required to move you onto talktalks equipment, this is only used when you are on BT's equipment in the exchange or on a Partial LLU service. The terms and conditions i believe do say that you will be moved onto talktalks equipment. I do not realyl see how you can blaim them for this when it was at your fathers request this was done.

You cannot move over to Talk3 without moving both services..... it is part of the package and would have been told that he would recieve free broadband when he spoke to the sales team.

Edited by deleted (Thu 09-Aug-07 20:40:01)

I've had a big discussion with my dad about this tonight.

1) The offer for the international call package was part of a bill, I've had a look at this offer letter tonight. There is no mention of anything regarding broadband in this offer, not even in the small print.

2) So from this offer letter he rang them up, and specifically mentioned that he'd like to retain his existing broadband that he's getting with ukonline and evidently they said that was fine.

Now this is not about rubbishing talktalk, their broadband seems pretty decent from what I have been using, however it doesn't suit my requirements, and I'd not use the word conned either. If what my dad has told me is correct they've given us incorrect information that was of fundamental importance, they have mis-sold us their package and it is completely unacceptable that we should be liable for the charges on the strength of points 1 and 2. I'm hoping that these points do hold legal weight, consumer law is hardly my strong point.

If you believe that you have been miss-sold a product from talktalk the best thing to do woul de to contact them and ask them to raise a sales compliance issue. This would be investigated and the original sales call replayed. If what you say is correct you should get a refund and be allowed to leave with no cessastion fee.

I'm just wondering, does this not apply? http://www.talktalk.co.uk/talktalk/servlet/gben-server-PageServer?article=MAIN.UK.TALKTALK.STATIC.LIFESPAN.30DAYS

If you signed up on a 30 day free trial talktalk can disconnect you free of charge, however you would need to request BT re-connect your line

Take them to court it's the ONLY WAY TO DEAL WITH THEM AS THEY NEVER REPLY TO LETTERS OR E-MAILS AND DENY RECIEVEING RECORDED DELIVER POST A FEW HAVE GONE AS FAR AS SENDING IN BALIFFS TO GET THERE MONEY BACK i have an eldrely friend who is still waiting for a rerfund for 3 month of totaly no working broadband and that goes back to february now august and a refund is promised ever time you phone them NEVER HAPPENS and the email address to talk talke ceo is never responded too