Problem with SKY & TT

Just got it installed yesterday and when the engineer connected it up to the phone line, the system was unable to dial up to do whatever it does. Has anyone else had this problem? I have to get this sorted out (whatever it is) within 6 weeks or Sky will be charging me!

Help please.

Edited by ni_mike (Thu 23-Aug-07 16:55:13)

Did he/you use a micro filter between Sky box and phone line?

sorry should have put that all in... yes tried different combinations with and without... all at the master socket. tried a working filter from another room which i know 100% is working. removed the extensions as well but still wasnt dialling out before he left. does anyone know the number that it uses? i will try ringing that from the handset. anyother ideas?

you may have "number with-held" on your telephone, if so, you would need to have that taken off, as some SKY services, as well as other providers who use telephony equipment require your telephone number to be released. Caller Line Identification

good point indeed, you could have hit this on the head. i will get onto talk talk now and see what the craic is.

ya welcome

sky box still unable to dial out, anyone else got anyother ideas?

if you are on TalkTalk LLU then the chances of it working would really be slim in all honesty

is there anything that can be done? sky will charge me for not having it connected to a working phone line!

Try testing the sky box on a friends phone line to see if it will dial out. It may be a problem with the sky box, it would be good to rule this out though. Ive not heard of this problem before, is your voice line ok when you speak on it? does it crackle or distort at all ?

Your sky box would be dialling out and using analogue old school voice signals to communicate with sky, if there is any interferance on the line this may be stopping it. Did you find out what number your sky box should be dialling ?