Line stats problem

I am fairly new to broadband having been with TT for two months. Apart from a few teething problems I am fairly happy. The problem I have concerns obtaining line stats. When I go to the list of modems I cannot find the one that TT sent to me. It is a Smart AXMT882. Am I missing some thing here or is it known by another name. Any help would be appreciated.

Browse to http://192.168.1.1

This will open the web configuration manager.
Your line stats can be found on the Summary page.

It's the "Huawei" SmartAX MT882 I have one also but it's staying in it's box because I already have a decent ADSL+2 router. Getting connected to talktalk broadband on the 4th of next month...great.

many thanks for your info. I tried 192.168.1.1 but it keeps asking me for my user name and password. I have tried my 'think broadband' ones also my talktalk ones but no joy. which ones are they after. As an aside I have been quite pleased with TT including thier technical support line. It is good value for money.

http://192.168.1.1 is for the modem,
Log in using the default settings username = admin and password = admin

Many thanks for the info,it worked fine.I have got some figures but at the moment they don't mean much to me. Maybe you can help. Bandwidth down- 3137;SNR Margin down 17.5; Attenuation down-44.0. Are these reasonable bearing in mind that I am about 2 kms from the exchange as the crow flies. My average download speed is 3.4 mbs. My next door neighbour tells me he is getting between 5 and 6 mbs. He is also with TT. Strange.

Ask TT 2nd line to reduce your downstream target noise margin to 6dB. Your speed will increase. If you get many disconnections, go back to 9 or 12dB which will reduce your speed.

You may be sufferinf from poor internal wiring. Try plugging the modem straight into the NTE5 test socket. You seem to have quite a high SNR margin at 17.5 Db, try speaking to TalkTalk and ask them to lower it to 6 or 9db. Alternatively feel free to PM me your line number and ill do this for you.

TTBoy