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Hey all,
Getting very frustrated and thought some of you guys might be able to help a little.
Been with Talktalk for 15 months. until 3-4 months ago i think our exchange was IPStream.
Was consistently getting reasonable speeds in the nature of 3-4 mbps.
Then TT told us they were 'upgrading' our exchange and it would be down for an hour or so (was actually a day due to problems with our router!)
Since then the phone line has had a intermittent fault they claim to of fixed but have not ("the number you have called has not been recognized" - takes 2-3 attempts to get through) and the Broadband has gotten slower and slower.
Last night ran a speed test from this site and was getting 0.2mbps down, ran it again at 10am today and it stated 4.5mbps run it now and it is:-
Date 27/08/07 21:21:25
Speed Down 138.09 Kbps ( 0.1 Mbps )
Speed Up 361.13 Kbps ( 0.4 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk
Called TT today, spoke to 2 people in 1st line support who stated my line should be at 5.5mbps and the second guy upped this 7.5mbps.
Called again got through eventually to second line support, who straight away told me that i was on a "sub-monitored profile limit, restricting the speed on connection". And this was the reason my speed was so poor.
When i questioned what my usage had been, he said he could not tell me and i had to write in (address supplied by him ofc).
He could not tell me how long this would be on for, and said that between 1am and 7am i should be okay (I work 9-5, like this is any use to me!)
Now reading things here, i appreciate if i am being profiled then s obe it ( cant do much about it now it appears) but i should still get higher speeds than 0.1mbps i think?
Other information about line etc.
Distance from exchange: 1.24 KM
Exchange: Kenton (Newcastle)
Line stats:
BusyBox v1.00 (2005.12.07-10:11+0000) Built-in shell (ash)
Enter 'help' for a list of built-in commands.
# adslctl info --stats
adslctl: ADSL driver and PHY status
Status: Showtime Channel: FAST, Upstream rate = 443 Kbps, Downstream rate = 8127 Kbps
Link Power State: L0
Mode: ADSL2+
Channel: Fast
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 5.6 25.9
Attn(dB): 43.0 20.7
Pwr(dBm): 0.0 12.4
Max(Kbps): 8984 1040
Rate (Kbps): 8127 443
G.dmt framing
K: 239(0) 42
R: 16 2
S: 1 1
D: 64 8
ADSL2 framing
MSGc: 63 18
B: 238 41
M: 1 1
T: 1 1
R: 16 2
S: 0.9370 2.9579
L: 2177 119
D: 64 8
Counters
SF: 904764 904762
SFErr: 26 0
RS: 62428748 61523816
RSCorr: 24647 0
RSUnCorr: 416 0
HEC: 24 0
OCD: 0 0
LCD: 0 0
Total Cells: 280351406 375591
Data Cells: 524849 5060
Drop Cells: 0
Bit Errors: 0 0
ES: 84 0
SES: 0 0
UAS: 52 0
Total time = 1 days 2 hours 45 min 17 sec
SF = 16751094
CRC = 129
LOS = 0
LOF = 0
ES = 84
Latest 1 day time = 2 hours 45 min 17 sec
SF = 613506
CRC = 21
LOS = 0
LOF = 0
ES = 13
Latest 15 minutes time = 17 sec
SF = 1052
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 15 minutes time = 15 min 0 sec
SF = 55666
CRC = 7
LOS = 0
LOF = 0
ES = 4
Previous 1 day time = 24 hours 0 sec
SF = 5370852
CRC = 31
LOS = 0
LOF = 0
ES = 21
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 55728
CRC = 4
LOS = 0
LOF = 0
ES = 3
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 55667
CRC = 1
LOS = 0
LOF = 0
ES = 1
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 55666
CRC = 3
LOS = 0
LOF = 0
ES = 2
#
#
As it is, this quality is terrible, i cannot stream video, i cannot play online games with my brother and surfing is even barely possible. Our contract is up in a month or 3 and as it stands i really should move, but money is tight and TT's deals are decent money wise.
If the service was like it was prior to the exchange upgrade (I presume this was LLU) then i'd be happy.
Can anyone help?
Many thanks, Robin
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RobS101
