You don't need a MAC for moving to Full LLU.

In reply to a post by XRaySpeX:

You don't need a MAC for moving to Full LLU.

I know but at the time assumed I did.

In reply to a post by Jack_Hackett:

I know but at the time assumed I did.

I know, but for the benefit of Mr. OP.

Most ISPs have notice periods for cancellation - the OP should check with Zen on the procedure. From their terms and conditions it looks like it is only 14 days though. I would certainly advise checking with your old ISP after the changeover to make sure they have cancelled your account. In my case, when I changed from Virgin to TT, I requested a MAC to start their 30 day notice period (otherwise I would have been paying Virgin for a full month after changing to TT), but also had to phone after the switch to get my account cancelled (it was still active despite me being on TT LLU).

You should not need to contact BT at all though - you will probably get an "are you sure" begging letter from them before the changeover . Just make sure you are not under contract with them still, obviously, otherwise you may face huge charges.

The order had been rejected by BT for some reason ? I think it because I was under contract with BT for 12 months and under 30 days contract with Zen. TalkTalk say my live date for January 24th cannot go ahead now unless I had to speak to BT direct myself over my unlimited anytime calls with line rental under British Telecom.

Edited by adslmax (Sat 08-Jan-11 19:51:38)

I'm sure it has nothing to do with Zen - AFAIK, BT 12 month contracts auto-renew, so you can only change provider at a specific point each year, otherwise you have to buy the remainder of your 12 month contract out. That's one reason I left BT.

In reply to a post by Futaura:

AFAIK, BT 12 month contracts auto-renew

... is misleading! BT write to you at least 1 month before it is due to renew, giving you plenty of time to decide and cancel.

In reply to a post by XRaySpeX:

In reply to a post by Futaura:

AFAIK, BT 12 month contracts auto-renew

... is misleading! BT write to you at least 1 month before it is due to renew, giving you plenty of time to decide and cancel.

and if you do nothing (dont open the letter for instance) then BT start a new 12 month contract?

I think you'll find that's the definition of auto-renew

In reply to a post by Myth:

In reply to a post by XRaySpeX:

In reply to a post by Futaura:

AFAIK, BT 12 month contracts auto-renew

... is misleading! BT write to you at least 1 month before it is due to renew, giving you plenty of time to decide and cancel.

and if you do nothing (dont open the letter for instance) then BT start a new 12 month contract?

I think you'll find that's the definition of auto-renew

agreed , and who is actually doing the misleading in this thread , it a 12month auto renewal and is the most dishonest and unethical type of contract being offered in the telecom market period !

In reply to a post by Myth:

and if you do nothing (don't open the letter for instance) then BT start a new 12 month contract?

Yes, you can always choose to be irresponsible and foolish!