In reply to a post by woweebert:

it a 12month auto renewal and is the most dishonest and unethical type of contract being offered in the telecom market period !

Exactly! It was offered and you chose to take a renewable contract deal in order to get something for nothing, e.g. Unlimited UK Evening & Weekend calls at no extra cost rather than take a Standard Deal non-renewable contract. Your choice! It's called give & take!

BT do their best to make it as confusing/misleading as possible, but of course do make it very clear in the small print, which most people will not read. I'm going back a bit, but all this kind of thing started when BT changed their BT Together plan - people had been getting free evening and weekend calls for ages, and all of a sudden BT decided to pull the rug and withdraw the evening part unless you signed up for 12 month auto renewing contract or paid for the privilege - I liken that to blackmail. It was back then when it was even worse because people were not familiar with auto renewing contracts after so many years with BT without being tied to a contract. If BT are so good, they wouldn't need such silly contracts since people would stick with them on merit. I know TT have an initial 18 month contract which is almost as bad, but the key point is that you can leave whenever you want after the 18 months without penalty.

Gives you a chance to renegotiate your BT 12 month line rental contract though, if you call them up - I usually get a substantial extra discount on the free evening and weekend calls deal if I agree to renew

In reply to a post by XRaySpeX:

In reply to a post by Futaura:

AFAIK, BT 12 month contracts auto-renew

... is misleading! BT write to you at least 1 month before it is due to renew, giving you plenty of time to decide and cancel.

BT had renewal my 12 months contract last november 2010 without informed me 1st, I had no letter either. I give up and stay with BT until November 2011 and stay with my current isp Zen but Zen is expensive pricing but I had no choice, but Zen is very good, got speed of 7Mb all times. But, I would like my broadband, phone calls, line rental to be even cheaper and this is why I want to join talktalk as I believe talktalk can get my line speed of 14Meg. But, I saw alots of bad reviews of this talktalk, cheaper but rubbish service and very very poor customer support.

Edited by adslmax (Sun 09-Jan-11 15:02:29)

Then they were in breach of their own contract and you were entitled to exit w/out charge.

In reply to a post by XRaySpeX:

Then they were in breach of their own contract and you were entitled to exit w/out charge.

Ok I will give BT a call tomorrow and ask them why are you renewal my line rental without asking me 1st and why I haven't got no letter (printed BT) in the post.

Good idea! Here is the relevant term for renewable contracts from BT's T&Cs:

At the end of each 12 month minimum period the contract will be automatically renewed for a further 12 month minimum period unless you tell us otherwise before the renewal date. We will write to you the month before the renewal date to remind you of this. You cannot downgrade during the minimum period or any renewable minimum period. If you decide to end your contract within the 12 month minimum period, you will incur a single charge of £5.50 for each month left of the minimum period.

But are you sure you were on a renewable contract and not just stuck mid-term in a non-renewable contract?

Edited by XRaySpeX (Sun 09-Jan-11 15:20:33)

In reply to a post by XRaySpeX:

In reply to a post by Myth:

and if you do nothing (don't open the letter for instance) then BT start a new 12 month contract?

Yes, you can always choose to be irresponsible and foolish!

irrelevant of what the customer does, we can call the BT contract we are talking about a 12-month auto-renew as this states facts about the contract that even you agree with. To say someone is being misleading when they describe the contract as thus is just plain wrong of you, as they were entirely correct to call it this. You'll find the proof in your own copy/paste of the BT contract in your own later post.

Your looking close to the full 24mbps speed with 16db att.

In reply to a post by krazykizza:

Your looking close to the full 24mbps speed with 16db att.

My line is not 16db, it 28db.