In reply to a post by TALKTALK_SUPPORT:

We will then pass this straight to our complaints department.

She's already been there. Wouldn't it be simplest to pass it to the Accounts Payable Dept?

THIS IS NOW THE FIRST ANNIVERSARY OF THE FIRST LETTER FROM TALK TALK INFORMING ME THAT MY HUSBAND , WHO DIED AT THE END OF MAY THE PRECEDING YEAR , OWED THEM MONEY.

We have been awarded a small sum of money by OTELO , but it has not as yet been paid.

When will it be paid ?

Perhaps I will be posting on the second anniversary of the first letter from Talk Talk - who knows.

Watch this space.

I have the manager of our Otelo team waiting for me to pass on your details. If you send the email to the address in my last post. We can then identify you and locate the missing cheque and finally bring this to a conclusion for you.

Ady

Edited by deleted (Fri 21-Jan-11 10:39:49)

What an utterly contemptible company. I too received an award against Pipex via Otelo, received nothing, wrote again to Otelo after two months, they are writing to Pipex again but I'm not holding my breath.

Last week I had a letter from TalkTalk saying that as a valued former Pipex customer I could have a great deal with TT. Even smoke signals would be better than this shower.

Obviously the runaround is designed to make ex-customers give up, as the courts prefer you to complete any complaints procedure before claiming. Well it's completed ... and I'm claiming.

In reply to a post by TALKTALK_SUPPORT:

I have the manager of our Otelo team waiting for me to pass on your details. If you send the email to the address in my last post. We can then identify you and locate the missing cheque and finally bring this to a conclusion for you.

Ady

I have PMd you about this

In reply to a post by Malwaremike:

What an utterly contemptible company. I too received an award against Pipex via Otelo, received nothing, wrote again to Otelo after two months, they are writing to Pipex again but I'm not holding my breath.

Last week I had a letter from TalkTalk saying that as a valued former Pipex customer I could have a great deal with TT. Even smoke signals would be better than this shower.

Obviously the runaround is designed to make ex-customers give up, as the courts prefer you to complete any complaints procedure before claiming. Well it's completed ... and I'm claiming.

Seems that TT is as bad as my local train operator Southeastern! The management is very similar.

Hi goldenoldie,

I have sent you another PM. Unfortunately, we can't search the database for the case based on the executors mobile number.

Please reply to my PM and we will be only too happy to resolve this for you.

Ady

Ady - you have been given the mobile phone number of the Executor , and as I have said many many times in the past , you [ meaning TalkTalk ] must deal with them

I understand this has been a difficult issue for you and TalkTalk haven't been as helpful as they could, but surely you can understand that I can't ring a mobile number and say "who is this I am calling from TalkTalk concerning an unknown account that you are dealing with?"

I need at least an account number or telephone number in order to pass this over. Once we know which account we are dealing with my colleague will be happy to investigate this further.

We really want to get this issue cleared up for you.

Ady

I can not give you any details - all the correspondence [ a thick file ] is held by the Executor and I am unable to access that - I can assure you that the mobile number you have been given is that of the Executor .

I repeat - you must contact the Executor and I would strongly urge you that , before you phone her , you read ALL the threads regarding this business on this Forum .