In reply to a post by Jack_Hackett:

as you can see my request was ignored.

Just like my email to their clearanswer.co.uk address then.

In reply to a post by hk11:

In reply to a post by Jack_Hackett:

The forum is not hidden but you have to be a TT customer to post there.

Ah, right: cheers.

Do they actually answer customers then?

I've had no reply to the email I sent a manager after being passed "up the chain" on a phone call to them.

The forum is a great place to get help and would be my first port of call rather than phone support, obviously if you lose your connection this may be difficult unless you can use afamily members, friends of the Library PC to log in and post your question.


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Edited by Jack_Hackett (Thu 10-Mar-11 18:44:31)

In reply to a post by Jack_Hackett:

my first port of call rather than phone support,

Yep, I always like to have something in writing//type. One reason for requesting an email addy rather than using their free-phone number.

In reply to a post by Jack_Hackett:

Link to your questions - http://www.talktalkmembers.com/forums/showthread.php...

I see there have been some comments; not all helpful. Sorry you got roped in as some people are very rude on that forum.

As to the two separate offers thing. Website says :-

"only available to new customers signing up for Essentials or Plus ", so clearly at least one requires the other!

I see there have been some comments; not all helpful. Sorry you got roped in as some people are very rude on that forum.

I think Red Chiz should change the first and last letter of his user-name for a S and T it would be more fitting, the Loserpool fan should ask before assuming too much then he wouldn't look such a mullet when the facts are posted as they were in my last post.

Hi hk11,

are you thinking of becoming a customer?

The new lines promotion here https://sales.talktalk.co.uk/products/broadband/new-... shows the end date for that promotion as the 15/03/2011.

The £3.49 Essentials deal here https://sales.talktalk.co.uk/products/broadband/esse... ends on 31/03/2011.

The link you have posted shows and incorrect end date.

Let me know if you need further assistance.

Ady

In reply to a post by TALKTALK_SUPPORT:

are you thinking of becoming a customer?

Yes, but not heard back from your cbeaumont@clearanswer

In reply to a post by TALKTALK_SUPPORT:

Hi hk11,

are you thinking of becoming a customer?

The new lines promotion here https://sales.talktalk.co.uk/products/broadband/new-... shows the end date for that promotion as the 15/03/2011.

The £3.49 Essentials deal here https://sales.talktalk.co.uk/products/broadband/esse... ends on 31/03/2011.

The link you have posted shows and incorrect end date.

Let me know if you need further assistance.

Ady

Ady,

Can you take the promotions together (new line and half price plus or essentials?)