Hi i phoned talk talk ,finally got thru to a human instead of that stupid menu system, calmly got irate and told them what happened. They have moved my payment date to the 5th of every month apologised twice for the inconvenience promised to repay any bank charges i might accru over the next month ,providing i show them proof which is understandable. They agreed with me that i shouldnt have had 2 payments going out in the same month. My next payment is now on April 5th which ever day that falls on if its a weekend itll be the nearest working day to it which is how all my other DDs work so i am now waiting to see if they stick to it. I think all this aggro over their latest decisions has kicked em in the *** and ofcom may have got on their case . I put the phone down a little frustrated that i didnt have an argument but what the hell i think it has got sorted , will let this place know if they dont stick to it.

Good to hear that the CS staff assisted you and glad you didn't have to get angry to get a result.