Not necessarily! I deal ongoingly with all my daughter's Utilities and BB from a different location w/out her presence. We just needed to arrange some security Qs for ID.

What old netgear router? Some models may not enjoy the TalkTalk LLU kit.

One presumes the TalKTalk supplied hardware is working?
On AOL - how did that enter the conversation, an old thing for a support person to blurt out with no prompting.

Also no firm is going to over the phone agree to refunding all DD paid to them, and the DD guarantee is the course to take if TalkTalk has been doing things wrong in that regard.

In reply to a post by Kaoshan:

Join the TT Forums.....

I suspect that this may be an AOL user who has been ported to TT during the takeover. If that is the case, the OP will be unable to join that forum.

In reply to a post by Kaoshan:

...... Any form of tech support is obliged by the Data Protection Act to deal with the registered account holder.

Whoever has told you this is fobbing you off. I dealt with both Opal and BT only yesterday on behalf of the account holders without any problems whatsoever after supplying minimal information.

Sorry for delay,My son never had AOL BB and not even sure that they are at the exchange, In the end we got the router to work, still got no joy TT Tech Services as they still say he'e with AOL. He's moving shortly.

iechyd da

In reply to a post by paul1360:

Sorry for delay,My son never had AOL BB and not even sure that they are at the exchange, In the end we got the router to work, still got no joy TT Tech Services as they still say he'e with AOL. He's moving shortly.

Talktalk's desire to stay within the terms of the DPA has been brought up before in this thread... you could point out to them that failing to keep accurate records when an error is pointed out is also an offence under that act.

Sauce for the goose etc

I just don't understand them being like they are, He's got BB and phone with TT so pass on how they can say that he's with AOL is beyond me. Have got him to change his ISP and phone so it's TT who has lost out. He's going to send a letter 2mor asking for a refund as he's with AOL and a copy of the email's ect, he not get anywhere with it but what the H.ll.

iechyd da

It would definitely be worth going to www.talktalkmembers.com for help.

Cheers

Ady

No need now he's got his MAC and is off

iechyd da

In reply to a post by TALKTALK_SUPPORT:

It would definitely be worth going to www.talktalkmembers.com for help.

But if he is believed to be with AOL by your staff, then your Member Services is inaccessible to him. You can't have your cake & eat it!