Ok bad news guys.

So after setting up the Netgear router last night and getting better pings and speeds. I checked again today(bearing in mind I haven't changed anthing since last night) and now the ping is over 50 with alot of packet loss!!!!! and the speed is as low as 2meg! What the hell, it was 11meg last night and everything was running fine!

I don't know what to do! But if this does not improve soon, I will have to cancel TalkTalk and go back with BT. As much as I prefere the faster download speed, I never had problems like this with BT.

Steve

In reply to a post by Spikester84:

Does anyone know how to access full router stats on Netgear routers???

If it's like the DG834GT, try this: http://www.kitz.co.uk/routers/netgeardg834_interleav... which should give full stats rather than just Interleaving Status as it says.

Your speed shouldn't decrease from 11meg to 2meg without good reason. talktalk have plenty of bandwidth available so congestion is unlikely to be the issue. Post your line stats and we'll try to help.

I have switched the Netgear router off and on to see if that will fix this, but it has not. The speed is up and down, going from half a meg all the way to 8meg alot of the time, and now when I do a ping test there is alot of packet loss!?!?!?!

As for my line stats, this is the best I could get from the Netgear router:

ADSL Link Downstream Upstream
Connection Speed 12689 kbps 914 kbps
Line Attenuation 31.0 db 14.4 db
Noise Margin 12.5 db 12.5 db

The phone line is new enough, and have one of those BT Accelerators on it.

Since we have just migrated to TalkTalk on Tuesday, is it possible this is to do with transferring over from BT?? I wouldn't of thought so, since I was getting speeds of around 11meg all this time. There is certainly something wrong anyway, especially since the ping has went up and getting alot of packet loss. Maybe I should leave it for a day or two and see if it sorts itself out?

Any help is much appreciated

Steve

P.S. Here is a quick speed/ping test:

http://www.speedtest.net/result/1364919357.png

http://www.pingtest.net/result/42837107.png

Something is very very wrong!

Edited by deleted (Thu 30-Jun-11 17:09:26)

Your line stats seem fine at talktalk's 12db default SNR margin. Now I know you won't be able to connect both xboxes but for testing purposes go back to using the Echolife 532 router for a few days and see if that improves anything. If so, I'm afraid your netgear router is faulty and you should get it replaced or repaired if still under warranty. Also try not to reboot your router (any) too frequently, this will cause the dlm to kick in and increase your SNR margin giving you a lower speed.

I have turned the router on/off quite alot over the last 24hours, especially when I was setting it up last night. Could it be if I leave it for a while it will improve?

I just completed a speed test and speed was up to about 10meg(still a meg short of yesterday) But the ping is still not right. Here is router stats:

Downstream Upstream
Connection Speed 12689 kbps 914 kbps
Line Attenuation 31.0 db 14.4 db
Noise Margin 9.7 db 13.2 db

I have not touched anything since this morning, and it seems to of imprived slightly.

Steve

Chances are everything will be back to normal if you leave your router switched on and untouched for a few days. However it might be a good idea to ask one of the OCEs on the TalkTalk forums to switch off DLM on your line, this then gives you the freedom to switch on/off your router as much as you like without affecting anything. I have DLM switched off on my line and never had a problem when rebooting my router umpteen times per day

I'm not too sure what 'DLM' actually means, but I have a question:

If I have turned the router power on/off alot over the past 24hours, would that then make my speed AND ping both fluctuate up and down??? And if so for how long before it stabalises?

Steve

In reply to a post by Spikester84:

I'm not too sure what 'DLM' actually means, but I have a question:

If I have turned the router power on/off alot over the past 24hours, would that then make my speed AND ping both fluctuate up and down??? And if so for how long before it stabalises?

Steve

What is DLM?
http://www.skyuser.co.uk/forum/sky-dlm/23760-what-dl...

If the DLM puts you on a lower speed, it shouldn't affect your ping. This is what you should do:

1) Leave the Netgear router running 24 hrs a day for the next few days without manually rebooting it. If there is nothing wrong with your line/router, then your speed/ping times should be back to normal.

2) If there is no improvement, then follow step 1 again but this time use the supplied Echolife router...that's assuming you didn't take my advice and set it on fire

Ok, the internet was the same today, in terms of packet loss and connection speed going up and down.

Decided to plug the Echolife back in, and straight away speed test hitting 11meg, no problem and ping is now stable at about 40ms.

I still want to use the Netgear router. So i'm going to leave the Echolife router in over the weekend and maybe on Monday/Tuesday will try the Netgear again(although I will reset it completely first) and if the connection goes funny, then i'm afraid it will be the Netgear, and not the Echolife that will be getting burned!

Out of interest what router is anyone else using? I don't want to spend too much on a router, but could afford to pay around £60-£70 for something better than the Echolife???

Steve