Checked on samknows it says she is "358 metres" from her exchange which is about right. You can more or less see the exchange building from her house, so now i guess i either wait till she gets back and try and sort it via the TT forums or phone TT on her behalf which i have authority to do and try and get them to sort it.

In reply to a post by D_Parker:

Checked on samknows it says she is "358 metres" from her exchange

That's crow fly distance; it's line length that counts!

One or two small things. Is she using the TalkTalk supplied router or an older one? Didn't see that mentioned because if it's not ADSL2 compatible then it won't go any faster.. Also, If she has just switched she may still be on 8Mb. IIRC when I switched, my voice line was switched first and later the BB went over.

I could still connect using my TalkTalk details but only got 8Mb. After they changed my BB to full llu I got the increased speed....

In reply to a post by SimonCandest:

One or two small things. Is she using the TalkTalk supplied router or an older one? Didn't see that mentioned because if it's not ADSL2 compatible then it won't go any faster..

Dude can't you read? She's already synced in ADSL2+ mode
https://lh6.googleusercontent.com/-L9ik_pLwQRU/ThRWg...

Edited by deleted (Thu 07-Jul-11 08:26:00)

Yeah m8 she is using the new TalkTalk router ie the big ugly white one lol.
I think im going to have to ring CS one more time for her to see if they will get of their backsides and sort it out before i explain about signing up to the TalkTalk forums. Her connection is now over 7 days which should have triggered a higher sync and connection speed but its still stuck at 8meg connection and 6-7 meg download speed.

In reply to a post by baby_frogmella:

In reply to a post by SimonCandest:

One or two small things. Is she using the TalkTalk supplied router or an older one? Didn't see that mentioned because if it's not ADSL2 compatible then it won't go any faster..

Dude can't you read? She's already synced in ADSL2+ mode
https://lh6.googleusercontent.com/-L9ik_pLwQRU/ThRWg...

Chill frog! I did not see that link in the post. Pull your legs in less a frenchman takes a fancy to them.

Didn't see the link to the routerstats pic. Yep, something is stuck. Get onto the forum. It's the best way to get it fixed.

FInally managed to register her on the Talk Talk forums, i finally had enough of dealing with these muppets after talking to their phone support again yesterday and getting someone with a really massive chip on his shoulder. They tried to tell me that her speeds were fine and there was nothing they could do as she lived over a 1000 meters from the exchange.
Emailed Dido Harding to explain the problems the MIL has had with both her broadband and her billing and had a quick reply to say she would get someone from her team to investigate and get back to me, so now ill wait to see how that pans out.

Update:
Finally managed to get her the speeds she should have been getting in the first place, a 22meg connection at the exchange and a download speed of around 19meg. She is more than happy with that so now to sort out her bills which are a different matter entirely.

thats brilliant news.
That Emma on the billing side of the forum on talktalk seems like the big cheese over there.

Seems to get things sorted from the posts ive been reading earlier this evening.