Just out of interest was it my colleagues on the forum who resolved the speed issue.

Emma does indeed work the Customer Service and Billing section.


Ady

Emma helped clarify a few things on the Billing side.
Mark I believe was the person who helped with the speed issues.

The speed issue for the MIL was sorted by someone called OCE_Michelle from the talktalk members forum. As for the billing side, thats yet to be resolved and again this month she has been incorrectly billed and overcharged. First 3 bills all wrong and each time a different excuse so im kind of getting used to phoning, arguing, getting refund and then being billed wrong again.
Suffice to say once the contract is up she is off somewhere else.