I sent an email to work once, am I now permanently excluded from any help, support and fault fixing?

Ok, this is the other extreme, but it feels like a grey area, I would agree running a business and working from home are two different things, but "business purposes" is pretty vague.

Interesting isn't it.

Having run a business from home back in the 90's I think most services and taxes etc look at the main use of the property, and for most people running a business from home, it is mainly residential. I didn't have an ISP at that point though.

In reply to a post by Myth:

I sent an email to work once, am I now permanently excluded from any help, support and fault fixing?

Ok, this is the other extreme, but it feels like a grey area, I would agree running a business and working from home are two different things, but "business purposes" is pretty vague.

I used to access my work system from home but I would not class that as business use. It is fairly common for people to work at home for occasional days and I think it should be encouraged if it reduces road traffic.

I would expect that the ISPs are not worried about persons who connect to work via VPN, but I suspect they take a different view to persons running a business web site on a domestic set up.

In reply to a post by cornishweb:

In reply to a post by woweebert:

Also im going to add , its obvious you are working from home and using your TalkTalk connection for work , which is in breach of the TalkTalk terms and conditions , which you should keep in mind whilst making a complaint to Ofcom .

It never fails to amaze me the amount of company's and individuals that will entrust their connectivity to the out side world to a budget domestic ISP when there livelihood depends on having internet .

You have now been with 2 domestic ISP , breaching both there terms and conditions as you are working from home , maybe its time to pay your money and go with a ISP that can support your needs and has fast fault resolution times and not onto the next budget domestic ISP .

No where i work they have there own internet with BT

Just ignore Woweebert otherwise he will just accuse you of being a troll.

Obviously Cornishweb is not a troll where as your post history proves beyond any doubt , that you are a TalkTalk Troll . that's another +2 and yet another post when i post ( Stalker ) .

Now i await one of your supporting Trolls , i guess as bilbo8 not here any more , your head troll as you where his supporting troll .

Interesting after our last spat you offered up some advice rather than going straight into Troll mode . which is at least an improvement on your normal posting style . Well done you .

As i also now have my work connection through BT with there enhanced care package and defined SLA . which is not cheap but needed for a office but is a bit over kill for working from home and not to mention very expensive .

There are other options for home workers that give a better balance of price and support TalkTalk or Sky are not one of those options .

as both have relatively slow fault resolution times and budget type support , two weeks for a modem to be sent out and the fact you obviously got a fault on your line and still have a fault .

would it be possible to see your line stats from your modem , to include errors and hopefully with a bit of uptime , also are you connected by WiFi or by cable to the modem ?

On the home page of this site is a link to a news story.
"Talk Talk the most complained about".
There are comparative graphs based on customer complaints to Ofcom
in the story.

Interestingly, if you go to the article, there is an advertisement for Talk Talk.
"The UKs safest broadband". Presumably your kids are safest because
the service is so bad they cannot access dodgy sites - or any sites.

This must be what Madmen call accurate targeting.

Edited by deleted (Sun 25-Sep-11 10:26:44)

In reply to a post by woweebert:

Obviously Cornishweb is not a troll where as your post history proves beyond any doubt , that you are a TalkTalk Troll . that's another +2 and yet another post when i post ( Stalker ) .

Yet another insight from Troll Hunter!

Now i await one of your supporting Trolls , i guess as bilbo8 not here any more , your head troll as you where his supporting troll .

Kind of you to pay me this compliment

Interesting after our last spat you offered up some advice rather than going straight into Troll mode . which is at least an improvement on your normal posting style . Well done you .

What an insult. I will be shamed for eternity.

By the way have you ever considered that your anti troll comments actually do the reverse of what you intend?

In reply to a post by tgv:

In reply to a post by woweebert:

Obviously Cornishweb is not a troll where as your post history proves beyond any doubt , that you are a TalkTalk Troll . that's another +2 and yet another post when i post ( Stalker ) .

Yet another insight from Troll Hunter!

Now i await one of your supporting Trolls , i guess as bilbo8 not here any more , your head troll as you where his supporting troll .

Kind of you to pay me this compliment

Interesting after our last spat you offered up some advice rather than going straight into Troll mode . which is at least an improvement on your normal posting style . Well done you .

What an insult. I will be shamed for eternity.

By the way have you ever considered that your anti troll comments actually do the reverse of what you intend?

I see normal service has resumed , you never had any interest in the OP just stalking me .

In reply to a post by woweebert:

As i also now have my work connection through BT with there enhanced care package and defined SLA . which is not cheap but needed for a office but is a bit over kill for working from home and not to mention very expensive .

There are other options for home workers that give a better balance of price and support TalkTalk or Sky are not one of those options .

as both have relatively slow fault resolution times and budget type support , two weeks for a modem to be sent out and the fact you obviously got a fault on your line and still have a fault .

would it be possible to see your line stats from your modem , to include errors and hopefully with a bit of uptime , also are you connected by WiFi or by cable to the modem ?

Hi no point in me putting stats up or trying anything i have done all this for months with talk talk and now i just want to leave them.

then you will need to be able to prove the connection is not fit for usage and all avenues have been explored to remedy the fault or you will incur charges for leaving early

But with out you being able or not willing to provide your router stats there is very little anybody can do on this forum to advise you further .

Ofcom is a last resort , if you really feel you have explored every option that you can ( which you have not as experienced users on this forum will tell you straight if its a line fault , just by your modem stats ) then Ofcom is the only way you will get out of your contract with out penalty but you will need to prove your case to Ofcom .

Ofcom wont get involved in reprimanding a ISP for a WiFi or home wiring fault so you will need to be able to prove its TalkTalk at fault and nothing your side of the telephone socket .

Edited by deleted (Sun 25-Sep-11 13:06:27)