In reply to a post by baby_frogmella:

]

1) Decent Customer service. Ok i'll be the first to admit that Talktalk's support over the phone is pants. But then again do you expect them to hire AAISP quality support staff for £3.49 pm broadband? Get real

Pants? no it is disgusting. so that is the excuse, Talk Talk is so cheap, so don't expect decent customer service, maybe they should put that on their advertising then.

.I expect them to know what they are doing, not having to read from a script. BT is almost as bad,

2) A service that works. Can you give me any evidence (other than p2p throttling) that Talktalk's LLU service does not work? You see, like yourself, I chose "niche" isp's when my exchange was ADSL1 only. I went with the likes of Goscomb, Netplan etc (small hosting companies you've probably never heard of) and paid at least £40 a month for a 8128/832kbps service but come every evening my 7 meg speeds used to come down to 3-4 meg...this was purely down to exchange congestion nothing else. This happens on many ADSL1 only exchanges up and down the country come tea time. So you can imagine my excitement when TalkTalk LLU came along, offering me ADSL2+.

I suppose i could take screen shots of of the connection speeds that the people i know get. not much evidence, because you could say they are miles away from the exchange, where most of them are closer than me.

I have not paid £40 a month for broadband for years, I think it was after the first 12 months I was with Bt broadband that they cut a tenner of the price and it went down to £29.99.

My low speed if you call it low, but it does what I want is because my phone lines are so long. the only way I can faster speed here if Bt decided to change the length of the cables, by bringing then direct from the exchange, going for fibre if it comes, which I I will bother with even if it does or go for the new Wireless service that is being planned around here.

And if talktalk's actual service is so bad why are they not any former or existing customers on these forums saying this? Why is it always people whose best friends mother's daughter's friend's dad who had a problem with Talktalk who always complain the loudest?

i have no idea, maybe people are willing to put up with the service because it is so cheap and other people who have seen the problems decide that even if it is cheap, it is not worth bothering with.

And it's a blessing in disguise that C&W did not LLU my exchange last summer (1 of 256 exchanges planned) because had i joined C&W (via a reseller) i would be getting a slightly inferior service than what i'm getting now with TalkTalk. No fastpath profile on C&W LLU and paying a lot more! Whereas now i'm getting a full unthrottled*, fastpath service with at least 100gb downloads per month from Talktalk
* static ip address connection = no throttling

i am getting a unthrottled service, even p2P is not throttled, I can download what I want, when I want and got no limits, well known that is going to bother me unless I am going to down load something stupid like 600GB a month. Fastpath is not a problem for me as I don't play games.

Saying that a mate of mine who is also on a C&W network is a big games player, warcraft, first person shooters, you name it he plays them, and the lack of fastpath is not a problem for him. Granted he lives a lot closer to the exchange than I do and get 16 megabits, but that is nothing to do with interleave and latency. I also know he download a lot more per month than 100Gb as he uses Steam or what ever it is called to download games and updates.

I got a static IP as well, not that it makes much difference to me at the moment, apart from the fact I can access the files from my NAS from other peoples computer a bit easier.

as I said, I don't mind paying a bit more to help the smaller bushinesses, which is why I am also looking at changing my energy company to something a bit smaller than the big six.


Also, my ISp don't need to try and protect me with spyware, I can cope ok myself.

In reply to a post by vivaciti:

You can have partial LLU on a talk talk exchange if required.

since when? i thought all Talk Talk LLU was full LLU.

In reply to a post by zyborg47:

since when? i thought all Talk Talk LLU was full LLU.

Some info in this thread.

vivaciti,

Are you certain that partial LLU would be available from an exchange where TalkTalk is the only LLU provider? Xilo/uno only seem to be able to supply a full LLU service at such exchanges.

If you are able to provide partial LLU could the line rental remain with BT and the broadband be with vivaciti adsl2+? Or is it a broadband and phone package deal only, subject to LLU capacity?

4M2.

Jack,

But what about the poor folks who have a basic problem and can not diagnose it themselves? They would surely turn to phone support where, I quote: "Free help - Our experts (real humans) are well-qualified and delighted to provide all the support you need." Taken from "Why choose TalkTalk?" on the TT web site. Perhaps that is a reference to the forum rather than phone support though...

SMPF is possible on all TT exchanges, maybe not direct but certainly as a wholesale product.

Matt

Matt,

Sorry I'm confused again - please explain what you mean by: "SMPF is possible on all TT exchanges, maybe not direct but certainly as a wholesale product."

However you said earlier: "If the exchange only has TT/TTB as sole LLU operator, we can only offer MPF."

How then does one get partial LLU (SMPF) provided by xilo/uno? If it is possible please explain how in simple terms, I'm easily confused

SMPF is possible on all their exchanges, we just don't offer it.

We do the MPF only variant..... at the moment

Matt

Cheers Matt,

Your Full LLU deal sounds fine to me, especially as you have made it a simple matter [I like "simple" :) ] to leave full LLU at a later stage and return to, for example, BT for line rental should that be required.

4M2.

In reply to a post by zyborg47:

Talk Talk line management seems to be pretty aggressive and I think Sky is as well, but at least Sky will change it, Talk Talk when asked, don't seem to care.

In reply to a post by zyborg47:

Talk Talk no doubt is hoping to get money back on phone calls

In reply to a post by zyborg47:

a service that works.

As the above statements show, very easy to make a incorrect assumptions about an isp when you're not even a customer:

1) As i mentioned in that thread, talktalk do turn off DLM if you ask on their forums...shock horror!

2) Calls to Talktalk's 0870 support number are free when dialled from a TalkTalk line... again shock horror!

3) Assuming you don't have any line faults or wiring issues, you will get line speeds 24/7 on their LLU service. If this wasn't the case, i would have left them long ago...i'm perfectly happy paying 30/40/50 quid a month for a quality ADSL service but the fact that i can get it for dirt cheap from Talktalk is icing on the cake. I would rather pour bleach in my eyes than go back to a BT (spit) ADSL1 based service again

4) TalkTalk forum support is very, very good. If you don't believe me, have a look at the TT forums and see how the OCEs do their very best to solve issues despite the barrage of abuse they get from some customers. As for not being able to access the forums when your connection is down...ever heard of internet on smartphones? Nearly every Tom/Dick/Harry has one and even if you don't, all you have to do is pop over to your neighbours or friends. But then again you won't need to access the forums more than 1-2 times (eg turn off interleaving if req'd) if nothing is wrong with your line.

Edited by deleted (Thu 20-Oct-11 08:10:08)