In reply to a post by baby_frogmella:

As the above statements show, very easy to make a incorrect assumptions about an isp when you're not even a customer:

1) As i mentioned in that thread, talktalk do turn off DLM if you ask on their forums...shock horror!

but as i said before, you should not have to ask ont he forums, you should be able to phone them and get the answer.

i did eventually ask on the forums for this person, but since they have no idea what they was asking for or even know how to use a forum, then she found it a difficult way of communicating.

Still did not work, the service is still naff and she still gets naff speeds, Talk Talk don't seem to care

2) Calls to Talktalk's 0870 support number are free when dialled from a TalkTalk line... again shock horror!

I never said it was not free, true true I have to pay to phone the support for my ISp, but it is a geographic number so I can call on the mobile or home phone. they also don't read from a script and get confused if you ask them something that is not on the script and the one thing which I am pleased about, UK support, not overseas.

Got fed up with BT Indian call centres and their scripts and Talk Talk is no better, and don't say it is because Talk Talk is cheap.

3) Assuming you don't have any line faults or wiring issues, you will get line speeds 24/7 on their LLU service. If this wasn't the case, i would have left them long ago...i'm perfectly happy paying 30/40/50 quid a month for a quality ADSL service but the fact that i can get it for dirt cheap from Talktalk is icing on the cake. I would rather pour bleach in my eyes than go back to a BT (spit) ADSL1 based service again

You may get the line speeds 24/7, but it is when they can't cope that is the problem. Lets take a example, of someone who have now left Talk Talk.

Sync speed was 5 megabits, actual speed was 2 most of the time, so was the rest of their speed if Talk Talk don't traffic manage?

Most places now have BT ADSL2+ service, not that it is much better than their ADSL1 service, in fact it was worse for me. I would not go back to a BT service unless I have to, the problem here is we have very few choices.

we have Sky and Talk Talk, both of then are fully unbundled now, which is fine until you want to leave and the one I am on Cable and wireless. The sad part is most people get blasted with Adverts, leaflets and door sales people mainly form Talk Talk, but also now and again from Sky. they sign up to these companies and have no idea what they are signing up for.

Cable and wireless resellers do really get known apart from word of mouth, but then people come out with not wanting to pay the price. People want something for nothing these days and companies like Talk Talk and Sky is to blame for that.

Tesco uses the C&W network for their best broadband, but like Sky and Talk Talk is is fully unbundled.

4) TalkTalk forum support is very, very good. If you don't believe me, have a look at the TT forums and see how the OCEs do their very best to solve issues despite the barrage of abuse they get from some customers

i don't agree with giving them abuse, but you can sometimes understand when people get angry and annoyed.

As for not being able to access the forums when your connection is down...ever heard of internet on smartphones? Nearly every Tom/Dick/Harry has one and even if you don't, all you have to do is pop over to your neighbours or friends.

I know a few people who got a smart phones, but most of the people I know that have Talk Talk don't have them, good grief one of them still got a old Nokia 3310.
So you saying that every Tom, dick and Harry have a smart phone is wrong.

why should people have to bother neighbours and friends, where if there is a problem a phone call should be able to sort out the problem and in most cases should be flipping quicker.
You get the answer there and then on a phone, you don't get it on forums.

But then again you won't need to access the forums more than 1-2 times (eg turn off interleaving if req'd) if nothing is wrong with your line.

But there are people that get a lot of problems with Talk Talk. what annoys me is people who have Talk Talk, get a naff speed and think it as normal because Talk Talk told them that is all they can get.

Thankfully it seems like Talk Talk have given up trying to get people to change to them around here, I have not seen any of their sale folk for ages. Now we got Sky stuck in the middle of high town.

In reply to a post by vivaciti:

We can offer SMPF on these exchanges, and have been for some time.

Fair enough, but happy with my Cable and wireless network, would not want to give Talk Talk any money directly or indirectly

In reply to a post by 4M2:

baby_frogmella,

You stated: "As for not being able to access the forums when your connection is down...ever heard of internet on smartphones? Nearly every Tom/Dick/Harry has one and even if you don't, all you have to do is pop over to your neighbours or friends."

I think most people would just pick up a landline or mobile phone and call telephone support, then whilst on the phone the broadband, internet and phone connections could be tested for faults. An ISP technician may then talk the customer through any tests and resettings that they can do with their wiring/router/computer. This I've done on several occasions with low cost ISP's: a couple of years ago I tried O2 access for a few weeks (rubbish!) and the technicians, on three occasions, accessed my pc remotely and went into the O2 router in a vain attempt to diagnose/correct very poor peak time speeds.

Can this be done via the forum in real time? I think not!

Too right.
I know we are in this digital world where it seems like we have to log onto the internet to do everything, but some people still prefer using the phone.

i myself prefer to do things via email or forums, i hate phone, one of the most invasive things to be invented, apart from Google and Talk Talk new we are watching you system

In reply to a post by 4M2:

XRaySpeX,

The guy at vivaciti didn't mention anything about a MAC key if leaving vivaciti partial LLU when I made enquires on the phone, so sorry can not answer that one - may involve paying an activation fee to the next ISP perhaps? Things are not clear by any means!

Leaving partial LLU is easy, you ask for a MAc and change to who ever you want to, full LLU is the one that can cost and is a pain.

it took me a long time to decide if I should go for LLU or not, I was having loads of problems with Bt, but the thought of going LLU worried me.

I am glad I did change and since this is part LLU, it is easy to change if anything goes wrong.

Full LLU, will be cheaper, but more of a pain if you want to leave.

I pay just under £20 for my broadband, ok other ISps are cheaper for the same network, but I was with ADSL24 before and I was happy with their service, until I did something stupid and went back to Bt. My phone line is with first telecom, evening and weekend calls only, if I could get cheaper line rental without the extra calls I would, but eveyone seems to do evening and week ends calls for more or less the same price.


If you can afford it, go for partial LLU, if you can'6t then got for full LLU, but bear in mind the problems that can happen if you want to leave.

In reply to a post by Jack_Hackett:

[

I get free calls to all 01, 02 and 03 numbers and 40Gb allowance for £3 per month, i don't care if it discounted all i care about is it works and for two years it has.
[/quote]

This is the problem, people want something fro nothing, it is these larger ISPs that will push and have pushed a lot of the smaller ones out. just like supermarkets have pushed the smaller shops out.

Once all the smaller Isps have gone, then the likes of sky, Talk Talk and Bt for that matter will put their prices up.

Adrian,

Reality is though that I could go with TT full LLU and pay nearly the same for broadband and phone as I am paying for Plusnet Pro broadband only (market 2 exchange.) When the cost of BT line rental is added then I'm paying about 10 quid per month more than I would with TT full LLU.

On the face of it "it's a no brainer": go with TT and save 10 quid per month for a similar service (even with my current retention discounts.) TT is the only full LLU provider at the exchange so there are no other choices for full LLU other than Opel/CPW resellers, e.g. xilo/uno and vivaciti. However resellers don't offer such a good deal with the landline, e.g. free evening and weekend calls are not included.

For my needs, the xilo/uno full LLU 50GB per month deal would probably be best: savings on the broadband/phone costs would probably outweigh the extra costs for evening and weekend calls and caller display. Upload and download speeds are not a big issue for me, as long as I get a consistent minimum 6.4Mbps downstream and 700Kbps upstream (which I am currently getting with Plusnet Pro) I would be quite happy. Also Matt (uno) said leaving xilo/uno would involve minimal cost and trouble.

A market 2 exchange leaves one with some very difficult choices!

4M2.

In reply to a post by 4M2:

Jack,

You probably would have been OK with phone support, but as you say people who have tough time with it do shout the loudest. But what is the loudest: a scream of frustration or you singing their praises? LOL!

Some would say me singing their praises being the number one fanboy here. .

Jack,

If I went to TT, which I am very reluctant to do, and had no problems, like yourself, I'm sure I would also be a fanboy singing their praises. When all is said and done their prices are so attractive, especially when one is lumbered with a market 2 exchange

In reply to a post by TALKTALK_SUPPORT:

HI Myth,

It is correct that not all issues are solely related to wiring of line faults. If there are any issues surrounding congestion etc we would need to look into this in more detail. Investigating further would allow us to establish if is this is a known issue with necessary resolutions being implemented (sometimes increased capacity can take a little time with planning and implementation) or if it is something we need to bring to the attention of the network teams so necessary action can be taken.

Please feel free to join the Members Forum where we can investigate into the issues for you and advise further.

Regards

Mark
TalkTalk Online Community Executive
TalkTalk Online Community Department

Hi Mark, are you suggesting that I should spend the time signing up and posting the details of the slight problem I had 2 weeks ago for 90 minutes, and that this very problem will be investigated, the reasons likely found, and that information plus a reasonable solution to future events would be communicated back to me? If so, I will do that and will keep this forum informed on your progress. If you mean you will generically look at the exchange to see if it is approaching congestion or has general work needing to be done, then that falls into my pro-active category of an ISP's job and should already have been done and implimented. Other companies manage this (and they charge more) but I understand TT's decision not to do things this way. I'm just saying it's not the way I do things and I am happy paying the extra to deal with companies who share my philosophy in this regard. Am just stuck with the downtime issue. Am on the Bradwell Abbey exchange if this helps anyone.

In reply to a post by 4M2:

Adrian,

Reality is though that I could go with TT full LLU and pay nearly the same for broadband and phone as I am paying for Plusnet Pro broadband only (market 2 exchange.) When the cost of BT line rental is added then I'm paying about 10 quid per month more than I would with TT full LLU.

On the face of it "it's a no brainer": go with TT and save 10 quid per month for a similar service (even with my current retention discounts.) TT is the only full LLU provider at the exchange so there are no other choices for full LLU other than Opel/CPW resellers, e.g. xilo/uno and vivaciti. However resellers don't offer such a good deal with the landline, e.g. free evening and weekend calls are not included.

For my needs, the xilo/uno full LLU 50GB per month deal would probably be best: savings on the broadband/phone costs would probably outweigh the extra costs for evening and weekend calls and caller display. Upload and download speeds are not a big issue for me, as long as I get a consistent minimum 6.4Mbps downstream and 700Kbps upstream (which I am currently getting with Plusnet Pro) I would be quite happy. Also Matt (uno) said leaving xilo/uno would involve minimal cost and trouble.

A market 2 exchange leaves one with some very difficult choices!

4M2.

At the end of the day the choice is yours, in theory LLU should be better than Bt offerings, i certainly found that when I went for LLU. I would not want to go back to a Bt IP stream service unless I have no choice, but saying that I would rather go back to a BT IP stream service than go fully LLU.


Are you happy with the service you get from Plusnet and is it a good price? If so then stay put.

As for phone line, myself I want a basic phone line, I am not worried about so called free evening and weekend calls or caller Id, I would love to have a fiver or so taken off my line rental per month and not bother with the so called add ons.

The only reason I got a landline is because of the Internet,w hich is why I am looking closely at the new wireless service that is being talked about around here.


TBH, i am the wrong person to ask about Talk Talk, I detest the company, so I would never recommend anyone going to them, but it you think they are right for you then go for it.