not if you use the ADSLNation master socket faithplate

In reply to a post by Myth:

not if you use the ADSLNation master socket faithplate

hi all,

with regards my reference to the TalkTalk members Forum we offer this as a support platfrom for any customer we engage with via social media or online forums. This is to provide a matched contact method.


There is no obligation to sign up to the forums and customers are free to use telephony based support if they wish. The forum just provides an alternative method with which your issues can be managed. We are resourced to assist and support with any account or service related issues and fault management as necessary.

As such if custoemr wish to raise issues to us but do not wish to use telephony support they may join the forum where we can provide the same functions as any of the telephony teams in regards to billing and services.

Regards

Mark
TalkTalk Online Community Executive
TalkTalk Online Community Department

In reply to a post by Jack_Hackett:

People wonder why I go for the smaller companies, may pay more, but at least I normally get decent customer service, plus a service that works.

If the service works why would you need good customer service.

Two years with TalkTalk and i haven't had a single problem so for me the service works and i know i can get great help from the forum if phone support fails me should i ever need it., all for £3 per month.


.

what a load of old guff !!

lots and lots and lots and lots and lots of unfortunate talk talk users got taken in by this shambolic company and wished to god they had never heard of talk talk. you dont half spout some rubbish jack.

what a load of old guff !!

lots and lots and lots and lots and lots of unfortunate talk talk users got taken in by this shambolic company and wished to god they had never heard of talk talk. you dont half spout some rubbish jack.

The leader of the anti TT squad posts again, as for rubbish you are well known for spouting it here, remind us when you were last a TT customer.

Take on popular topic in the TT forum, 4 pages today 50% are threads with new answers to old threads so two pages of new threads say 50 new posts, with 4.2 million plus customers its a drop in the ocean.

There will be millions like me who have never had a problem but dont post "what a great service TT provide" as that is not the way forums work but to address the balance here goes -

http://www.talktalkmembers.com/forums/showthread.php...

In reply to a post by Jack_Hackett:

dont post "what a great service TT provide" as that is not the way forums work

finally admits he isn't using this forum correctly

(just couldn't resist soz)

In reply to a post by Myth:

In reply to a post by Jack_Hackett:

dont post "what a great service TT provide" as that is not the way forums work

finally admits he isn't using this forum correctly

(just couldn't resist soz)

I only use the forum to play the word games as i never have any reason to ask for help, long may it continue.

TT's number one Fanboy out.

In reply to a post by TALKTALK_SUPPORT:

As such if custoemr wish to raise issues to us but do not wish to use telephony support they may join the forum where we can provide the same functions as any of the telephony teams in regards to billing and services.

Regards

Mark
TalkTalk Online Community Executive
TalkTalk Online Community Department

So anyone can post up there with a problem, wait 9 days for a reply, and then be told 'oh we didnt think you wanted it fixed as you said you were leaving'

Yeah, great service there bud.

So anyone can post up there with a problem

No only TT customers can post.

wait 9 days for a reply,

99% of posts are answered the next day by the OCEs.

In reply to a post by Jack_Hackett:

So anyone can post up there with a problem

No only TT customers can post.

wait 9 days for a reply,

99% of posts are answered the next day by the OCEs.

[img] large generic facepalm picture [/img]

well it took me 9 days to get an answer...and it was wholly unstisfactory.