I apologize, i misunderstood what you meant. However if TalkTalk have capacity issues at a particular exchange then they may not be able to add additional capacity simply because of space restraints at the exchange...factors which could affect any LLU isp.
fine, no problem.
But what I am getting at, what is the point in sending leaflets around the area when they know they are running sort of space?
Our exchange is not that big now, most of it is now offices and also used for the traffic police. I can't see Talk Talk putting more equipment in, they will wait until someone leave, which they will.
They will have one space in two weeks time and another couple of spaces at least after Christmas.
Actually many desktop or laptop pc's already have a 56k modem built in...they're ten a penny these days.
Most of them don't, some laptop do as some countries abroad still use dial up, but netbooks don't, tablets don't and I have not seen a new desktop for years with a modem built in. what is the point very few people got dial up now.
But that reminds me, I need to get a dial up modem for someone as they are using my old Courier as a temp modem and there are cables everywhere, must look around for one.
Also don't forget nearly every man and his dog have an internet enabled smartphone these days, so getting alternative means of internet access when your Talktalk connection is down is hardly an issue
.
again, not everyone do, I know at least one person with a Talk Talk connection who don't have a built in dial up modem, I know because i built the machine and she don't have a smart phone, got a old Ericsson phone, sure you can access a limited net service, but it is very slow.
Thinking about it there are a few people I know that don't have a smart phone and a dial up modem. i can think of seven off the top of my head.
Anyway the point i was trying to make was that if talktalk want to continue their current policy of dirt cheap broadband/tel and improve their reputation at the same time, it makes sense for them to ditch their phone support and stick to web forum support where decent support is pretty much guaranteed; it works well with companies such as GiffGaff (ok i know they're smaller than TalkTalk but most of their customers are happy to use forum support in exchange for a cheap mobile service).
GiffGaff is not smaller than Talk Talk, they are part of O2 which is a massive company. Are you saying that there is no way to get in touch with Giffgaff apart from email or web? That is pathetic, and worse since they are a mobile phone company.
What you are saying is just a cop out simple as that, Talk Talk should stop using Indian call centres and employ people who know what they are doing and don't get lost when someone takes them away from the script. Bt is no better, and they charge a lot more than Talk Talk for their naff service, so saying it is to do with price is a excuse.
The problem is no one gives a [censored], good customer service in this country is hard to come by and it is normally the smaller companies that knows how to give the service we deserve to get, after all it is you and me that are paying their wages.
Working in a customer based environment myself I remind myself of that a lot, not that I get to mingle with customers much these days as I am now in the warehouse.
From a larger company the best customer service I have had is from Morphy Richards.
As most people on here knows, I have never been a customer of Talk Talk, but i have had contact with them a few times and trying to choose who is worse, them or Bt is difficult,even Sky is better.
You will know very well that AAISP type quality phone support costs money and TalkTalk would lose many customers if they were to increase charges for quality phone support...me & you might be happy to pay more for quality phone support but the masses won't...which is perfectly understandable given the current economic climate. Many people choose Talktalk based purely on cost and nothing else.
I have no idea what AAISP customer service is like, they are way over priced for me, I don't mind paying a bit extra, but there is a limit.
You have hit the nail on the head, when yo say people go to Talk Talk because they are cheap, you are right and that is the main problem. Most customers don't care or don't know what service they are getting, they only care when they can't get on the net.
A few years back before TT unbundled our exchange, I had someone come to the door from TT and told me all this stuff about how much cheaper they are than BT and that what it was all about, until I mentioned that it would not be cheaper than Bt as our exchange was not unbundled, it was only then that he pointed out that was going to happen in June, he just did not say which June. It took almost 2 years for TT to unbundle the exchange.
I had someone else come to the door when that happened, again all about price and then told me some lie about someone down the road getting 6megabits, not in a month of Sundays and since the exchange had only been unbundled for a week I doubt anyone down the road was on it anyway.
When I told him to go away and after going to my next door neighbour and told to go away there as well, he went down the street shouting don't anyone want cheap broadband in this street. i shouted after him if it comes from Talk Talk , no way
But it is because of this getting broadband for next too nothing that there is no money to expand, if people was willing to pay more then we may, only may mind you, have a better broadband system in this country.
Talk Talk is not going to put their own fibre network in, they can piggy back on Bt, let Bt do the cost, skys the same, that is how they can keep the price down.
When we first had broadband here i was paying £40 a month for 512Kbits, I was glad when it went down to £30 12 months later mind you, but just under £20 a month which is what I pay now is a bargain for around 4megabits of of un-managed, unlimited broadband. Talk Talk £5 is just far too cheap. they can't be making money on it, their money must come from phone calls and line rental, which is why they only allow people to go fully LLU. That is also the reason Sky changed to fully LLU as well, but Sky broadband is not as cheap as TT, but it is still dirt cheap
Some of us choose TalkTalk simply because there's no other LLU supplier at the exchange and are savvy enough to know to stick to their forums for decent support.
I can understand that to a certain degree, but even when TT was the only ones at our exchange there was no way I was going onto a fully unbundled system and also no way I was going to give Talk talk any of my money.
Cable and wireless Did unbundled the exchange here before TT, but no one offered it for home users at the time, i would have stayed with a Bt based service, but not Bt if I did not have access to C&W network. Saying that I may have gone with the sky network before they went fully unbundled.
Never going to put my phone in with my broadband again
In an ideal world, all of us would be millionaires and then we could choose a telecom/utility company based on their product
and their quality of support. But the world isn't perfect and many people will always go for the cheapest, hence why companies like TalkTalk offer dirt cheap broadband/tel to attract the masses at the cost of their poor phone support
That is why this country is in the mess it is in and why nothing gets done and then people complain that we are backwards, of cause we are backwards, no one is paying to get in front.
It seems almost everything we do in this country technology wise is naff. Broadband, [censored], digital radio a total waste of time, our so called replacement for analogue t.v a complete and total load of rubbish
Too many big companies raking it in and not giving a [censored] about infrastructure
Adrian
Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu
On ADSL24 using C&W network.
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