hi kamelion,

You are correct that if accounts are accessed notes should be left to detail the reasons for access and any changes made.


In the above example however the first instance of contact was generic advice and didnt involve any account access, so this isnt applicable.

Regards

Mark
TalkTalk Online Community Executive
TalkTalk Online Community Department

Well,the 18th came and went and as of today (27th) acording to samknows there`s not even a activation date for talktalk as it`s been removed???
This mean the exchange (shorne - ndsho) isn`t now going to be talktalk`ed?:

For what it's worth I have been with Talktalk for several years. Fantastic speeds, fantastic ping rate and fantastic forum support and no slow down at peak times. As others have posted absolutely terrible telephone support. Possibly I have just been lucky who knows.

Only problem for me now is 40GBs is not enough and with two kids and netflix and otherinternet tv, I don't think 80GB will be enough either. Unfortunately their unlimited download package is twice the price of Sky so considering Sky llu - have to say though that I am so happy with Talktalk that I am really worried about leaving, have heard of too many problems with people losing their number, going for weeks without internet and then finding that Sky isn't as good as Talktalk with slow downs at peak times!!! Oh decisions, decisions!

Cheers
Barney