In reply to a post by barrowfordred:

Thanks for this, I've done as you suggest, I'll let you know how it goes.

Great, let's hope they find something.

Trouble is he wants to keep the number.

As I've said, somewhere in the accounts department/system, staff only working Mon-Fri I expect, there has to be an audit trail of the direct debits for 7 years. The Reference number of the d/d has to pick it up.

Edited by RobertoS (Sun 12-Aug-12 22:44:16)

Heard anything back yet?

Yes, an email saying they are sorry to hear I'm having registration issues!!! And asking for my phone number (I supplied it in the email) and my TalkTalk account number, obviously I don't have one just my Pipex account number.
So I suspect this will go nowhere.

I've spoken to BT who checked the line type and say I don't need a MAC to transfer my number, so I guess it's juat a matter of choosing another provider and going with them. Be handy if I could get the fault fixed. £0 per month is a good deal

In reply to a post by Xplosion:

Heard anything back yet?

Edited by deleted (Mon 13-Aug-12 16:05:17)

Well that's good news if you can keep the number. I think I'd be tempted to get that organised PDQ.

Which exchange is it, and are you bothered about having line and broadband with the same provider? Heavy or light broadband user?

In reply to a post by barrowfordred:

Yes, an email saying they are sorry to hear I'm having registration issues!!! And asking for my phone number (I supplied it in the email) and my TalkTalk account number, obviously I don't have one just my Pipex account number.
So I suspect this will go nowhere.

I've spoken to BT who checked the line type and say I don't need a MAC to transfer my number, so I guess it's juat a matter of choosing another provider and going with them. Be handy if I could get the fault fixed. £0 per month is a good deal

It'd be good to transfer to another provider that works but I'd reply to their email with your landline and Pipex account number first. Reason being is a switch may not go through properly if there's a fault on the line, so it's best to let your current provider fix it.

Edited by deleted (Mon 13-Aug-12 16:18:37)

I might as well have line and broadband together. Exchange is Nelson in Lancs.
Either BT or Plusnet at the moment. Can't decide which one.
Medium usage I suppose.
Reading reviews is a waste of time because ALL the broadband providers get slated.

In reply to a post by RobertoS:

Well that's good news if you can keep the number. I think I'd be tempted to get that organised PDQ.

Which exchange is it, and are you bothered about having line and broadband with the same provider? Heavy or light broadband user?

Edited by deleted (Mon 13-Aug-12 20:05:49)

I've spoken to Plusnet and they say it is either Sky or TalkTalk who hold my number. It cannot be anyone else. Well it certainly isn't Sky. So TalkTalk it is.

Why I said get it moving is that if it gets ceased you will lose the number. There may already be a cease order on it, so you need to find out and see what can be done if there is.

It's always messy, and yours is extremely so.

You seem to be working on the basis of it being a line fault. I think it could be a cessation of both services for non-payment.

Edited by RobertoS (Mon 13-Aug-12 22:08:59)

Thanks for your help. I can hear the ringing tone if I dial my number from another phone still. I'm going to have a good look at the wiring tonight, if nothing changes then I'll go with another provider. A slight added problem is that I have no test socket.

In reply to a post by RobertoS:

Why I said get it moving is that if it gets ceased you will lose the number. There may already be a cease order on it, so you need to find out and see what can be done if there is.

It's always messy, and yours is extremely so.

You seem to be working on the basis of it being a line fault. I think it could be a cessation of both services for non-payment.

Edited by deleted (Tue 14-Aug-12 11:12:26)