An utterly stupid question! You have checked the filter is plugged in? And tried the test socket on the wall at the back in this pic?

Filter is plugged in. Everything is as I left it 5 days ago. It was working then. There's no one else in the house. My socket isn't like that. I have no test socket. It doesn't look as though a telecom engineer has fitted it. It look like an ordinary extension socket. This has worked fine for the 6 years I've lived in the house.
I've taken the filter off and the router cable and tried just the phone - nothing. I've yet to try a different phone because I don't have one to hand.

In reply to a post by RobertoS:

An utterly stupid question! You have checked the filter is plugged in? And tried the test socket on the wall at the back in this pic?

All I get is that I need an account number to access my account. I've given up. They just don't understand my predicament.

In reply to a post by Xplosion:

Heard anything back yet?

I've now found an email from Pipex dated August 2011 -
"Dear Customer,
You may have heard that Pipex has been acquired by the TalkTalk Group, a publicly listed company with 4.2 million customers in the UK. Since the acquisition we have been working hard to bring Pipex customers even better phone and broadband services.

What does this mean for you?

What will stay the same, now & going forward -

Your existing, reliable broadband connection
Your Pipex email address (if you have one)
Your telephone number
Your Pipex �Your Account� online username and password details


Your current Pipex service uses the TalkTalk Next Generation Network. This is the UK�s biggest network, which is capable of delivering reliable phone and broadband services to 22 million homes. TalkTalk has won many prestigious awards, including Best Value Broadband and Home Phone Bundle winner 2011.

What happens next?

Later this year your Pipex phone and broadband account will be moved onto the TalkTalk billing system.

You don�t need to do anything to benefit from being part of TalkTalk, one of Britain�s leading phone and broadband companies, and we promise to continue to keep you informed of what is happening.

Yours sincerely,

Dido Harding
Chief Executive Officer

Edited by deleted (Tue 14-Aug-12 13:59:49)

I'm getting confused! Which thread you running with?

I'm trying to keep both up to date. But from now on will only be posting any updates on the TalkTalk thread.

Edited by deleted (Tue 14-Aug-12 15:01:53)

In reply to a post by barrowfordred:

I've now found an email from Pipex dated August 2011 -
-------------------------------------------------------------------------------------------------------
Later this year your Pipex phone and broadband account will be moved onto the TalkTalk billing system.

Ah, so it now does look like it's definitely TalkTalk that needs to be dealt with. That and the fact that Plusnet narrowed your landline provider down to an LLU one leaves Home Telecom out of the equation.

What has the email conversation with the TalkTalk Members Forum been left at currently? Can they find any accounts linking to your landline number?

It might be best to wrap it up with TalkTalk before moving on but when you do go to switch providers, may I make a recommendation? Clue's in the sig

Edited by deleted (Tue 14-Aug-12 21:22:21)

My theory is that BB was with TT, till they cancelled it recently thro' lack of payment, while billing remained with Pipex then Home Telecom, as I mentioned in OP's X-thread.

OP has been unable to join TalkTalk Members Forum due to lack of required details.

In reply to a post by XRaySpeX:

My theory is that BB was with TT, till they cancelled it recently thro' lack of payment, while billing remained with Pipex then Home Telecom, as I mentioned in OP's X-thread.

That'd make sense, it's just odd OP has received no communication and their landline went dead all of a sudden, that's what threw me.

In reply to a post by XRaySpeX:

OP has been unable to join TalkTalk Members Forum due to lack of required details.

I realise this, just thought contacting the Forum by email would have helped but they appear just as useless as our good old indian friends at TalkTalk's call centres.

On a side note I thought about how TalkTalk could turn round their call centre issues. They could recruit some of the Members Forum OCEs to man the lines as a trial. This could expand into them also operating the email support. Good idea?

Getting somewhere, a member of another forum (non telecom) happens to work for TalkTalk, he's got the line tested and come back with this -

Date Test Requested - 14/08/2012 14:24:31
Date Test Completed - 14/08/2012 14:25:20

Test Outcome - Fail

Fault Location - FU

Fault Description - FAULT - Dis in exchange

Explanation - The break could be along any cable or at any jumper point between the HDF and the exit from the exchange.

He says they can't do anything unless I set up a TalkTalk account, something (as you understand) I'm loathe to do. I've rung BT who despite me not being a customer are going to escalate my call to another level to try to resolve the exchange fault.
TALKTALK TAKE NOTE!!!
BT tell me the line isn't disconnected.

Edited by deleted (Wed 15-Aug-12 07:58:44)