In reply to a post by barrowfordred:

He says they can't do anything unless I set up a TalkTalk account, something (as you understand) I'm loathe to do. I've rung BT who despite me not being a customer are going to escalate my call to another level to try to resolve the exchange fault.
TALKTALK TAKE NOTE!!!
BT tell me the line isn't disconnected.

Why don't you try contacting TalkTalk via twitter here? They're usually very good. I agree, you should just be able to pickup the phone or send them a quick email to sort this out but its the same with some other companies...eg Vodafone retentions and First Direct twitter based support are on a different planet to their phone based counterparts.

As a last resort i can post this issue on your behalf on the TT forums if you PM me all the info...your personal info will NOT be visible on the TT forums. However fully understand if you don't want to go down this route. I'm an ex-Nelsonian now living in the Highlands of Scotland so happy to help you out

In reply to a post by Xplosion:

On a side note I thought about how TalkTalk could turn round their call centre issues. They could recruit some of the Members Forum OCEs to man the lines as a trial. This could expand into them also operating the email support. Good idea?

I once suggested on the TT forums if TT would consider moving their overseas support back to UK which could be funded by an increase in service costs...however i was shot down in flames by other users Oh well i'm not going to complain too much considering i'm paying £5.25 pm for their Plus Package....16+ meg speeds 24/7, truly unlimited downloads, static ip address, no throttling, fastpath profile and shocking decent support via their phone forum.

HI Barrowfordred,

In oirder to register on the Members Forum you do need an account number. However if you use the Contact us Form on the TTMF site we can look into this from your telephone number.

Regards

Mark
TalkTalk Online Community Department

Done.

In reply to a post by TALKTALK_SUPPORT:

HI Barrowfordred,

In oirder to register on the Members Forum you do need an account number. However if you use the Contact us Form on the TTMF site we can look into this from your telephone number.

Regards

Mark
TalkTalk Online Community Department

I'm not on Twitter so I can't go down that route.

Not on twitter... Then register??

In reply to a post by barrowfordred:

Done.

In reply to a post by TALKTALK_SUPPORT:

HI Barrowfordred,

In oirder to register on the Members Forum you do need an account number. However if you use the Contact us Form on the TTMF site we can look into this from your telephone number.

Regards

Mark
TalkTalk Online Community Department

I'm not on Twitter so I can't go down that route.

All they are asking you to do is fill in this form. You do not have to be a member to complete.
http://www.talktalkmembers.com/forums/sendmessage.php

BT will set you up with a Temporary Line, until old number recovered and then update line.
My daughter did this when there was a problem with AOL.

I think secretly you are hoping to continue as you were at £0

Edited by flippery (Wed 15-Aug-12 11:54:35)

In reply to a post by Seansmit17:

Not on twitter... Then register??

�I wouldn't want to belong to any club that would have TalkTalk as a member�

In reply to a post by flippery:

I think secretly you are hoping to continue as you were at £0

We all know this isn't going to happen. But hey............ wouldn't we all.

In reply to a post by flippery:

All they are asking you to do is fill in this form. You do not have to be a member to complete.
http://www.talktalkmembers.com/forums/sendmessage.php

I have completed the form and have come to the conclusion that the folk who run it are as numb as a p~ss stone.
All I keep getting back is -
"Hi if you are not already registered please provide you account and telephone number......"
I'll refrain from posting his name.

Edited by deleted (Wed 15-Aug-12 16:19:52)

Then open a twitter account and send them a twitter. It only takes a minute or two and an absolute doddle to use. Don't be afraid
www.twitter.com

If they refuse to talk to you over the phone, by email or on their Forum, your only option now is to write TT a formal letter giving all your known details and enclosing a copy of that email from them informing you that you had been transferred to them. They are legally obliged to answer such letter.

TT's track record indicates that this is also likely to fail due to lack of a/c #.