THe story of this poster rely does not add up. He should have copies of any bills if not ask them to supply copies of the bills.

He'd only been with them a matter of days when this all blew up so bills plural should not come in to it. He has asked for the bill(s) to prove the £500 debt, SilenceSilence have not obliged!

So ask Tthem to send copies of the bill. They should legally have to provide them if a bill is disputed.

If they refuse to do this you should ask them to invoke their formal compaints procedure. if no resolution is reached at the end of the formal compaints procedure it can be escalated to OFCOM.

He's doing just that.

Bills will come into it. They are claiming he owes them £500 so there has to be a bill that they should be able to produce.

THat would not suprise me.Many people sign upfor long term contrascts because the price is attractive but they then expect to walk away without penalty when a cheaper offer comes along.

In reply to a post by Bob_s2:

they then expect to walk away without penalty when a cheaper offer comes along.

And in this case it did, when Plusnet offered him an improved deal after he left them, which he has accepted.

And another thing, he's shown a clear aversion to Direct Debit, instead preferring to deal with credit cards. And he's dealing with Talktalk's fraud department. Make of that what you will.

That's why I said "should not". He has asked them to prove the debt. The fact that they have failed to do so says a lot!

THe story is inconsistant and he apear to be having to deal with their Fraud Department which suggest that they belive a fraud has taken place.. I woulg guess that if they are not getting a resolution to this that they will be passing it onto the police.