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I have tried phoning TT to discus the bill and direct debit, and was given the same rubbish about having to speak to the 'special' department and they are only open Mon - Fri 9 til 5...
They also wouldn't tell me if my account is now in the hands of the CEO or the Fraud dept.
I phoned the bank and explained the issue, they said there is no current direct debit mandate for TT, BUT that doesn't mean they wont apply for it closer to the time.
The bank have noted on my account to refuse the Direct Debit, and said to ring on the bill due date to double check it isn't being processed.
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