In reply to a post by HTTP404:

TalkTalk have just announced some price increases, which count as a change in T's and C's which means you have a window to cancel your TT contract without exit penalties.

Might be worth checking the dates.

Hi thanks for this, do you know where i can find any info on this ?

Probably phone the general TT help line and follow the auto responses - one of them must be a cancel contract option, you may finish up speaking to the retentions/loyalty team.

0870 444 1820

In reply to a post by HTTP404:

TalkTalk have just announced some price increases, which count as a change in T's and C's which means you have a window to cancel your TT contract without exit penalties.

Not if in line with rate of inflation.,

In reply to a post by mixt:

Which surely is unlawful and is harassment? Yes/No?

Firstly, debt has to be proven to exist. That normally requires a court hearing (right?). If the judge rules that the contract was broken but service still adequately provided, then yes, debt then exists, and the customer is due to pay all debt and extra charges. If that debt remains unpaid, then bailiffs can be instigated.

If, however, it is found that service was not adequately provided, per their contract, then no debt exists, so if they then decide to instigate bailiffs, it is illegal. If it was me, I would then invoke a tacit agreement where I would advise them that I will bill them £100 for every minute (rounded up) I spend having to deal with their bailiffs they have instigated towards me, over debt that has not been proven to exist. Tacit agreements are useful, and very handy.

Sorry, this may not be the way -they- want you to work, but I get so completely run down by companies trampling over customers because they believe they are god, and have leverage to threaten bailiffs and tarnishing someone's credit record. It's a complete joke. Modern society is weighted towards corporations every time and it is not fair at all.

To the original OP, good luck with sorting this out. I suggest if you have nothing to lose regarding your credit record etc and don't mind dealing with bailiffs, cancel the direct debit and let them take you to court over it.

<end of rant>

Thanks for the reply i will cancel and let do what they want i don't mind going to court

And when rest of market is increasing line rental, including Virgin Media who we cannot blame BT too.

Hi samonsky,

If you post on the Members Forum we can arrange for a callback from our Retentions team to discuss any cancellation options with you.

With regards to faults there are timescales necessary for these to be investigated before this is deemed to be a breach of contract.

This is confirmed in both the TalkTalk Product Terms and Conditions and the Supply of Goods and Services Act (1982)

We are mor than happy to investigate into any issues, however this must be done via an officially supported medium of communication.

Regards

Mark
Online Community Department

personally, I'm more interested in fixing the fault. I presume it is FTTC? What sync do you get (is this even viewable with the VDSL modems?) and what about speedtests?

Hi Myth,

As per the last line of my previous post were more than happy to look at the fault. The OP just needs to use one of the support channels for this to be investigated.

If the OP contacts either the Members Forum or Tweets us @TalkTalkCare this will be picked up b the Online Community Department

Regards

Mark
Online Community Department

So butt out!

sorry, but this is also a support channel where we give our time and efforts freely. The more places solutions or good advice exist, the better for the company.

I'm pretty sure Mr Saffron doesn't view this forum as a place to ask for a TT rep to post "register on TTMF" and then that's the end of it.

By all means investigate through the channels that can get action, but also update us here to build knowledge for future troubleshooting and advice. That is, after all, the point of this place