Hi, I left before you did and must admit have not tried too hard to remove it after I managed to get the redirect through someone elses logon but it is now very old yet still comes up about 4th link on google! I have the problem that I joined before they were tiscali and before broadband! I still have an old and working pre-tiscali email but the website is linked to the 'new' broadband account and 'new' email that no longer exists! Have you tried the CEO of complaints dept. at the southampton address? this is the blurb I found -

1. If you don't feel your complaint has been resolved after speaking to one of our customer service advisors, please ask to speak to a team manager. The team manager will deal with your complaint and will then aim to contact you within 2 working days.

2. If you are still not satisfied after speaking to a team manager, you may ask the team manager to escalate your complaint to our CEO's office. Please give a team manager the opportunity to resolve your complaint first before contacting the CEO's office. You can also send your complaint directly by post to the address below.

Head of Complaints- CEO's Office
TalkTalk Group
P.O. Box 344, Unit 19, Southampton, SO30 2NP

The CEO's office aim to respond to every complaint we receive within 5 working days from receipt of the complaint. You will be assigned a dedicated person who will own your complaint and keep you fully updated.

3. If you are still not satisfied after speaking with the CEO's office, you can ask the telecommunications ombudsman, Ombudsman Service: Communcation to independently review your complaint. Ombudsman Sevice: Communication will not look at cases that are less than 8 weeks old unless you have received a deadlock letter from the CEO's office which means that there is nothing further we can do to resolve your complaint.