In reply to a post by baby_frogmella:

I did once suggest on the TT forums if they'd consider scrapping their phone support and go to forum support only (ala Giff Gaff)

I know lots of less technical people on TalkTalk who wouldn't know where to start with posting to web forums. That's assuming their TalkTalk connection was working well enough to connect to the web forum in the first place to raise a fault report.

People that don't know how to post up on a forum are very unlikely to change from TalkTalk default line profile , that is so over the top , that the only thing that could break it was actually a break in the line or a failure at the exchange or router. So its more than possible the phone wont work either .

In reply to a post by woweebert:

People that don't know how to post up on a forum are very unlikely to change from TalkTalk default line profile , that is so over the top ,

I think baby_frogmella was suggesting TalkTalk's phone support could be scrapped altogether, not just for line profile changes.

that the only thing that could break it was actually a break in the line or a failure at the exchange or router. So its more than possible the phone wont work either .

So then the customer would call TalkTalk on their mobile.

In reply to a post by woweebert:

...that the only thing that could break it was actually a break in the line or a failure at the exchange or router. So its more than possible the phone wont work either .

Actually on several occasions I've lost the internet (PPP link down) but still been sync'd to the exchange (DSL connected) and the phone still worked. This allowed me to call my ISP (Plusnet on one occasion) to check what was going on. We ran through various tests and found the problem was not related to my router - fortunately the next morning the PPP link was up again

In reply to a post by woweebert:

on moving to a market 1 exchange my broadband costs went from £25 a month to £55 ,yeah that's premium but Oh wait wheres my Bentley .

You are in what is termed a captive market, where market forces and the idea of price indicating level of service don't apply

In reply to a post by woweebert:

I pay more than double and receive half the service i once had ,and trust me when i say BT retail support is no better than what TalkTalk offer.

I haven't commented on BT support, I know their phoneline support is as bad as can be.

In reply to a post by woweebert:

. TalkTalk is most definitely a budget provider compared to Be* and to argue its not , is just being ridiculous .

I haven't argued that TT isn't budget, I have argued that Be isn't premium, I maintain that it is a standard level of expectations. That 99% of ISPs (based on customer volume) don't meet this standard doesn't change it as an expectation. Be always met my expectations, Nildram did, tiscali didn't, IDnet exceeded, VBB was just bizarre (wireless beaming village to village!). So for me, Nildram and Be are standard, most are budget or substandard, and IDnet are premium. simples

In reply to a post by woweebert:

get out of here ! to be fair to TalkTalk , as in look at my Be* line on a 3db FastPath profile compared to a TalkTalk line on a default 12db interleaved profile .

Apples and Oranges ?

What are you talking about? If TT changed my profile as i asked then it they would both be on the same profile. Apples to apples and fair to TT.

And anyway as you said yourself, the majority of customers who sign up with TalkTalk wont even know what a profile is let alone know how to change it so that means that for the majority of users if they sign up with BeThere then they will have faster and better internet than they would have with TT. Fact, as TT will put you on worse profiles by default to save money on support calls etc.

This is only fair in your mind as its your thread , all i see is a line that's been optimised by yourself through your Be* control panel versus a line with no optimisation .

Thing is TalkTalk do have a line optimisation Bot that does visit every so often and reduces people SNR all the way down to 6db if their lines are good enough , which i do believe is the same as Be* default profile as is the inclusion of interleaving on Be* lines , so again something you optimised your self .

If you think what you have posted here is a fair comparison , i say " you have no comprehension of what fair is ", its misleading at best and not posting the router stats with the speed and ping tests was down right manipulation to support your own bias and completely makes this thread invalid IMHO .

And to right a Be* connection should be better than a TalkTalk connection , have you seen how much more they charge , which brings us full circle to " your expectations of a budget provider are unrealistic ".

@woweebert

Maybe you should actually try reading my second post in this thread. If you did you would maybe understand that i did try to get TT to put me on the same profile as Be. which would mean that both TT and BE would be on the same SNR and datapath which would be "fair".

As i already posted before, they charge pretty much the same amount which which brings us full circle to "even if something is budget or cheaper than something else that does not mean it has to be terrible in comparison".

Edited by Leki (Sat 23-Feb-13 15:19:26)

Every thing that needed to be said , has been said

/thread closed

@woweebert
It's just pity a lot of what you did say was made up responses to things i didn't say or straw man arguments
But then again you even said yourself "sorry i didn't read all of your post for obvious reasons" so that is understandable i guess.