In reply to a post by HTTP404:

And if you're still in contract with PlusNet there may be cancellation charges.

I'm expecting there will be. It's a case of weighing that against the savings.

I was wondering if the throttled usage during peak times would be noticed. My day job invloves me having to send large pdf files and images and having that choked would be extremely problematic. If it's only p2p that gets hit then that's not an issue.

There shouldnt be any direct debits happening for 15 days if what their rep said is true. I want to check a few things before I decide for definite I want to make the move. Ive only agreed to all this on the basis I can and might change my mind.

A freind tells me everyone he knows that has been with Talk Talk are no longer with them. So that isnt making me feel like this is going to be a good choice.

If their call centre is outside UK that is also a big issue for me. I cant hack that after what I went through trying to sort my mother in laws BT account with an Indian call centre.

Im going to phone Plusnet tomorrow anyway and double check a few things.

In reply to a post by thripston:

Im going to phone Plusnet tomorrow anyway and double check a few things.

Your exchange does appear to be Market 3 (a Plusnet "low cost area") and 21CN WBC (ADSL2+) enabled.

Have talkTalk offered to pay any penalties due to Plusnet for leaving during a contract - i.e. buy you out of a contract (assuming that applies to the T&C's of your account)?

BTW. Plusnet might possibly offer you a retention deal at the end of your contract that could be very similar to their current "new customer" BB and phone offers if you agreed to a new contract with them. Usually just requesting a MAC key will often result in discounted retention deals being readily offered

Edited by 4M2 (Thu 18-Apr-13 00:54:38)

This could turn very messy , you could be stung with a disconnection fee and the cost of the remaining contract from Plusnet , so cross them tees and dot them eyes .

Really don't like it when anybody signs up for anything on the doorstep as there is a much higher chance of things going wrong or getting misinformation . my feeling towards this is you should pull out of this deal until you are sure of all the potential costs you could incur from leaving a ISP whilst in contract and moving from one network to another .

If the OP is keeping the same line and number etc . there is no specific reason it should get messy - yes some people have problems but the VAST majority of transfers do go ok.

I've never heard of one ISP buying out the contract of a new customer - just won't happen.

TalkTalk don't have the best reputation (but it is getting better), but a lot of the problems do seem to stem from their telephone support centres. And yes they are overseas. But there are ways round that to get UK technical support if you have problems.

I'm a happy TalkTalk customer and would recommend them to anyone - but if you're a happy PlusNet customer I would strongly advise that you talk to them first and tell them you are thinking of leaving - and I wouldn't be at all surprised if they matched the offer.

But if you don't ask - you will never know.

Edited by deleted (Thu 18-Apr-13 10:11:55)

In reply to a post by HTTP404:

If the OP is keeping the same line and number etc . there is no specific reason it should get messy - yes some people have problems but the VAST majority of transfers do go ok.

Have you ever moved from one ISP to another whilst in contract , with out giving any notification? .im guessing not , as you would not of posted what you have posted if you had .

In reply to a post by HTTP404:

I've never heard of one ISP buying out the contract of a new customer - just won't happen.

Orange/EE did offer to cover the cost of, if I remember correctly, 3 months of a remaining BT line rental contract if I took a BB and line rental deal with them when I enquired about their packages last year - nor was I an Orange/EE BB only customer at that time...

Edited by 4M2 (Thu 18-Apr-13 14:26:52)

I'm with woweebert on this. I would never buy anything on doorstep. Ensure you have your 15-day cooling off period in writing, otherwise it's only seven days. If you did not receive notice of your right to cancel it is a criminal offence. Do not trust TalkTalk least of all its salesmen.

If I were you I would shop around some more and ask Plusnet to match your best offer.

In reply to a post by Malwaremike:

I'm with woweebert on this. I would never buy anything on doorstep. Ensure you have your 15-day cooling off period in writing, otherwise it's only seven days. If you did not receive notice of your right to cancel it is a criminal offence. Do not trust TalkTalk least of all its salesmen.

If I were you I would shop around some more and ask Plusnet to match your best offer.

I have. They did. They came down pretty much to teh price TT were offering and promised to keep it there for 2 years. I am locked into a 2 year contract to have it but I'm ok with that. Im now getting unlimited BB and everything else I had at a much cheaper price, with a service I'm more than happy with, now its a good price.

The guy at TT really pulled all the stops out to try and change my mind. Plusnet being BT(not completely true), the contract being 2 years, he bought it down to something like £15 but that just made me mega suspicious, way too good to be true and likely more strings attached than a kitten in a knitting basket.

In reply to a post by Malwaremike:

Do not trust TalkTalk least of all its salesmen.

Write that in 20 foot high glowing letters please. It's the best summary I've seen.