A bad switched mode PSU (not even the routers) could cause a major problem...

True but there was no problem until the swap to TT. IMO it's too much of a coincidence for a PSU in the house to go wrong just as a new PSU comes in the door - ie the TT router one. As I already said though the Sky router is now showing that there is a surplus of noise from somewhere so was the TT PSU left plugged in when testing with the Sky router? If not then the chances are there is either a bad connection to the TT eqipment at the exchange or it's to a faulty port. The inability of the TT reps to determine there is a big problem from the stats alone suggests they are pretty clueless.

The TT and Sky routers PSU are different gauges so both where used with the relevant modem

The family wanted to leave TT as the support was terrible and did not want to deal with them in the future or wait 4 days for a TT forum reply, we are back with Sky today

Had the CS been better we would have waited for a fix, the last one told me 3.8mb was going to be the best we would get and the forum takes 4 days to reply, not good enough!

Connection Speed 22302 kbps 1145 kbps
Line Attenuation 23.5 dB 13.9 dB
Noise Margin 2.9 dB 9.0 dB

Speedtest :
TT: 56ms / 3.24 down / 0.30mb/s up (09/10)
Sky: 42ms / 19.3 down / 1mb/s up (12/10)

Edited by deleted (Mon 12-Aug-13 16:44:03)

Hang on... how come you switched from TT back to Sky so quickly? Normally it takes at least 2 weeks to switch, depending on BTOR availability. I'm impressed that it took less than 72 hours, considering most of that was the weekend.

It was due to Sky not going to cancel until the 13th, so managed to cancel the cancellation from them.

Rob

Edited by deleted (Mon 12-Aug-13 20:46:55)

In reply to a post by PunKrocker:

It was due to Sky not going to cancel until the 13th, so managed to cancel the cancellation from them.

Rob

That doesn't add up. If you we're live with talktalk then your line would be connected to their hdf in the exchange, sky can't just take it back without placing an order and sending another engineer back to the frame to move it over to their equipment.

If sky hadn't cancelled your account then reconnected you so quickly then that indicates you never left them in the first place

Another line maybe... which then adds another factor in to the mix that it could be a single line fault in stead of provider fault.

Matt

We had 2 lines but connected to TalkTalk, well done Columbo It was a new line from TalkTalk, they gave me a new number and the Sky router no longer worked, the old still rang out, now we have the old number back and the new number still rings! The engineer was unsure of the job from Sky but went back to the cabinet etc and reconnected us, I think we were very lucky to have it sorted out so quickly, I think the best thing was hearing local voices again when calling Sky

In reply to a post by PunKrocker:

We had 2 lines but connected to TalkTalk, well done Columbo It was a new line from TalkTalk, they gave me a new number and the Sky router no longer worked, the old still rang out, now we have the old number back and the new number still rings! The engineer was unsure of the job from Sky but went back to the cabinet etc and reconnected us, I think we were very lucky to have it sorted out so quickly, I think the best thing was hearing local voices again when calling Sky

Glad it's all sorted now. People do moan about Sky Customer services but atleast they're Irish Scottish or English and once you get beyond Tier 1 support they're fairly good. Even Tier 1 are able to make basic line adjustments and can spot a mile off when a lines under performing. If it's not broke don't fix it... Also Sky are pretty cheap anyway. The savings at TT are probably not worth it.

In reply to a post by PunKrocker:

g. If it's not broke don't fix it... Also Sky are pretty cheap anyway. The savings at TT are probably not worth it.

Spot on thanks

Rob