Actually I just asked RichieatZen, in your other thread http://forums.thinkbroadband.com/zen/f/4271415-zen-u... , whether Zen line rental can be paid separately to Zen FTTC and thus ensure that the line rental remains WLR on a 30 day minimum term. Obviously BB would have to be on a 12 months minimum term, also he now confirms that there is no activation charge for "Unlimited Fibre 2" broadband only

In reply to a post by 4M2:

Actually I just asked RichieatZen, in your other thread http://forums.thinkbroadband.com/zen/f/4271415-zen-u... , whether Zen line rental can be paid separately to Zen FTTC and thus ensure that the line rental remains WLR on a 30 day minimum term.

I noticed that, and thought it was a very sensible question.

It is possible that Zen will say that it's a condition of taking Zen broadband and Zen line rental on the same line that you take them as a bundle. If they don't, and you go for 'broadband only' plus out-of-bundle voice service, I suggest you make it a term of the contract and have suitable notes put on your account that the line rental must remain on WLR and you will not be switched to any future Zen MPF voice service.

I trust Zen and believe in their products. It's just that I would hate you to think you were with them on one basis, potentially paying a supplement for doing so (your proposal is cheaper than Zen FTTC and BT Retail line rental, but more expensive than Zen's FTTC and line rental bundle), then be caught up in a future mass migration to MPF that was based on you taking both services from Zen on the same line.

Guess we will have to wait for an answer from Zen

But if line rental and FTTC could be treated as two separate items on one's Zen account then any potential future change to a FTTC and line rental package would involve the 30 days minimum term on line rental being changed to a 12 months minimum term and that would perhaps have to be a new contract agreed by both parties?

In reply to a post by 4M2:

Guess we will have to wait for an answer from Zen

But if line rental and FTTC could be treated as two separate items on one's Zen account then any potential future change to a FTTC and line rental package would involve the 30 days minimum term on line rental being changed to a 12 months minimum term and that would perhaps have to be a new contract agreed by both parties?

If Zen decide to change the underlying means of delivering your services, they wouldn't be able to change the contract terms unilaterally, though there are certain circumstances where the terms of your contract might allow new terms to be imposed when accompanied by a right of termination if the changes are to your detriment.

The contract between you and Zen may well not prohibit Zen from changing you to MPF where that is technically feasible (i.e. lines where there is no broadband or where there is Zen broadband). If, in the future, Zen launched an MPF phone service and chose to migrate you from WLR3 to MPF, you would be bound to your contractual minimum term and Zen would take the risk that their choice to migrate you could expose them to BT Openreach early termination fees for MPF.


My post was really just a 'heads up' that Zen may go down the MPF route in exchanges where they have presence, and it's best to bear that in mind if you wish to purchase phone and broadband separately from Zen with the intention of staying on WLR3.

As you say - over to Zen for the definitive answer, if there is one bearing in mind I'm hypothesising about potential future services.

Yep, if no definitive answer then it would be no problem to switch line rental to another WLR landline provider, e.g. IDNET http://idnetnew.idnet.net/solutions/home/phone/ on a 30 day minimum term for a similar "line only" deal also at £11.22, prior to taking Zen FTTC

That's one way to side-step the potential problem.

Or just go to Plusnet for fibre broadband only with an activation fee of £50, preferably if one's in a "low cost area" LOL!

In reply to a post by trolleybus:

In reply to a post by Myth:

In reply to a post by trolleybus:

Mode State Up Speed Down Speed SNR Margin Loop Att.
G.DMT SHOWTIME 448000 7616000 11 22

In reply to a post by trolleybus:

...

Apparently I was being throttled by TalkTalk and was on Fast Path (?) rather the interleaved,

...

ADSL Status Mode State Up Speed Down Speed SNR Margin Loop Att.
G.DMT SHOWTIME 448000 8128000 10 22

.

the original stats showing DL sync of 7616kbps very much suggests (guarantees?) interleaving was turned on.

The subsequent stat of 8128kbps pretty much suggests (guarantees?) that interleaving was off.

Am not sure what this means, apart from something is very variable on your line which you knew already

The engineer reset the line. The engineer's diagnostic meter's screen clearly showed I was throttled and that I was in Fast at 10 whereas interleaved at 6 would have been a better choice. Not doing anything about this as FTTC will be installed on Wednesday.

your first post stated 7616kbps @ 11dB

This was before the OR engineer visited. 7616 is interleaved.

After the engineer had reset your line you had 8128kbps @10dB. This is Fastpath.

The SNR doesn't really matter as you had maximum line speed before you reached the SNR threshold. The only thing throttling you was the equipment in the exchange only being ADSLMax equipment. Unless the OR engineer was inferring you were being throttled within TT network based on your speedtest results.

What does BT BROADBAND AVAILABILITY CHECKER say for your phone #?

(asked previously of wrong person)

In reply to a post by XRaySpeX:

What does BT BROADBAND AVAILABILITY CHECKER say for your phone #?

(asked previously of wrong person)

Featured Products

WBC FTTC Up to 48.4 Up to 8 -- Available
WBC ADSL 2+ Up to 15 -- 8.5 to 19 07-Nov-13
WBC ADSL 2+ Annex M Up to 15 Up to 1.5 8.5 to 19 07-Nov-13
ADSL Max Up to 8 -- 7 to 8 Available
Fixed Rate 2 -- -- Available
Fibre Multicast -- -- -- Available

14 Hours to go before Zen FTTC arrives and then I should be able to use iPlayer!