My original posting seems to have spawned quite a discussion that I thought you might like an update. Some basic facts are that my exchange is Elstead in Surrey and through the BDUK scheme, FTTC went live from my cabinet on 2nd October. Previously only ADSL was available however for the last few months, peak time speeds nosedived to unacceptable levels. The ISP was TalkTalk who reluctantly organised an engineer to visit my home to improve my speed. It didn't.

CS from TalkTalk seems to be designed around the lowest common denominator and certainly not for anyone with an IQ greater than 10 and when they do mess up big time, fail to apologise and their over obsession with compliance with the Data Protection Act drives me nuts. So time to jump ship.

For better or worse, decided to run with Zen with these products:
Unlimited Zen Fibre 2 - Monthly charge: £30
Line Rental Plus - Monthly service charge: £22.06 [Gives 5000 minutes 24/7]
Zen VoIP - Monthly charge: £5.10 [Gives 1000 minutes 24/7]

Yes, a lot to pay each month in switching where previously I pad BT line rental of £15.45 plus TalkTalk's bill of around £33, so equivalently around £5 more. To close that gap down I will probably ditch Zen's landline call package in favour of the free minutes in Zen VoIP. Oddly that doesn't include 0845 numbers unlike their landline call package.

My current FFTC speed is shown here: http://www.thinkbroadband.com/speedtest/button/13813...
My service is described as:
Current maximum download speed: 76616Kbps
Current Line technology: WBMC

Never changed ISPs before and its certainly not something for the fainthearted to do especially with the knock on effect of reconfiguring the email client with different SMTP details suitable for use with my own domain name. Then there is the minefield of ceasing the call package with TalkTalk over a BT Line.

So there we are, I have migrated away from a lousy service to something a lot better and certainly a different world away from my first internet connection in 1999 using dial up facilities to Freeserve - now that really did cost an arm and a leg crashing through the £100 barrier month after month PLUS call charges.

No problems with the connection between the master NTE5 and the cabinets now then? Certainly better than the estimated 38Mbps

In reply to a post by 4M2:

No problems with the connection between the master NTE5 and the cabinets now then? Certainly better than the estimated 38Mbps

Doesn't seem so although odd I only get 8Mbps up.

Here is a test as of now: http://www.thinkbroadband.com/speedtest/button/13814...

Obviously on an 80/20 package, but we have seen cases where the upstream was capped at 10 Mbps. Give the DLM a few days to settle and then pester Zen, mentioning that others with a variety of providers have seen this, and it needs Openreach to check the line port configuration.

Don't fiddle a lot with the wiring in the first day or so, as DLM is at its most sensitive then.

If using XP I would suggest a quick check that your RWIN is a suitable size on the PC for UK type latency. Or if the tests are over WiFi (another reason for that sort of shape) double check on Ethernet.

In reply to a post by MrSaffron:

Obviously on an 80/20 package, but we have seen cases where the upstream was capped at 10 Mbps. Give the DLM a few days to settle and then pester Zen, mentioning that others with a variety of providers have seen this, and it needs Openreach to check the line port configuration.

Don't fiddle a lot with the wiring in the first day or so, as DLM is at its most sensitive then.

If using XP I would suggest a quick check that your RWIN is a suitable size on the PC for UK type latency. Or if the tests are over WiFi (another reason for that sort of shape) double check on Ethernet.

Modem and router has remained on since installation.
No changes to the physical wiring since installation.
Using Windows7 Pro patched with today's offerings from MS
Desktop PC hardwired to 1Gb port on Draytek 3820Vn

Openreach modem description: NGA ECI-CPE-MODEMS TYPE 1B
ECI Model: B-Focus V-2FUb/r Rev.B
Manufactured: 08/2013