In reply to a post by trolleybus:

So why do ISPs think that anything that takes longer than the planned outage period is not their responsibility to act in the best interests of the customer?

Because ISP's have to contract out the work.

In reply to a post by Stevenage_Neil:

In reply to a post by trolleybus:

So why do ISPs think that anything that takes longer than the planned outage period is not their responsibility to act in the best interests of the customer?

Because ISP's have to contract out the work.

So that makes it alright then? The job may be completed next day, next week or next year providing there is going to be a full moon on that date.

In reply to a post by trolleybus:

So that makes it alright then? The job may be completed next day, next week or next year providing there is going to be a full moon on that date.

I was going to say what an inane comment but thought better and decided to ask:- If you had a daily paper and the newsagent, dependent on the delivery from his supplier, failed to deliver, would you shoot the newsagent?

If I was a lawyer with a shelf of case books i would answer but its down to negotiation.

SLA to repair a voice fault is 4 days and that falls within the USO remit, broadband has no USO so longer is to be expected.

Based on what we have seen and from a cold outsider viewpoint I am tempted to agree.

Only way forward really is get proper legal advice about your contractual obligations

In reply to a post by Stevenage_Neil:

In reply to a post by trolleybus:

So that makes it alright then? The job may be completed next day, next week or next year providing there is going to be a full moon on that date.

I was going to say what an inane comment but thought better and decided to ask:- If you had a daily paper and the newsagent, dependent on the delivery from his supplier, failed to deliver, would you shoot the newsagent?

You must have seen a recent news item that a Bank was fined £2.5b because their customers were unable to access their bank accounts online for around a month. It turns out that the bank, through their parent company had contracted out the work to India. Now I don't suppose customers of that bank had a SLA to be able to use on line banking facilities but a month was deemed too long to fix a fault.

No shooting of messengers is necessary, but that fine should focus the minds of managers to have robust controls in place that if things go badly wrong then they can't endlessly allow a problem to fester. It seems that some ISPs can leverage out of BTOR a faster fault repair service and that must be down to the price paid by the consumer for the service.

As for the daily delivery of a newspaper where copy could not be delivered due to a supply failure, then it is/was common practice to delivery an alternative title.

A very fair response to a rather belligerent comment on my part. (Must stop posting after a glass or two.) However, the current situation is of the OP's own making..

Read my post you got that to come I'm still sorting mine after 3 weeks

Nobody can read your post!

BB service is now as much as an essential service as is a supply of water, gas and electricity services where those utilities fall over backwards to restore a supply.

I agree with Trolleybus on this. Government is urging us to save (taxpayers') money by accessing more and more on line, many if not most bank, file tax documents, pay bills, shop and even work online. Many like myself contact their doctors and arrange medications online.

Lost broadband and/or inability to contact support can cause huge problems and even an emergency, as I found to my cost when changing ISP last summer. Admittedly this huge swing to BB has happened very quickly in Parliamentary terms, but it's high time Government recognised BB as the new essential service.