In reply to a post by MrSaffron:

Much better for people to understand (i.e. educate) that the advert speed is a generalised maximum and to pay attention to the estimate given out when you sign-up.

Yep. Sadly it seems too late for that now, ASA have put their oar in and are unlikely to take it back out again.

In reply to a post by Oliver341:

it is confusing for potential customers, since they are led believe that the ISPs abiding by the advertising rules are somehow capping the speeds when in facts they are not.

As has occurred within this thread.

In reply to a post by XRaySpeX:

In reply to a post by Oliver341:

it is confusing for potential customers, since they are led believe that the ISPs abiding by the advertising rules are somehow capping the speeds when in facts they are not.

As has occurred within this thread.

But not in my case. many ISPs claim LLU to be faster than bundled and sell 'Up to 24mbps'. I am not only fully aware of what I may or may not get, BUT my new ISP has UNDERSTATED the service I can expect by floating the silly same 7mb now dished out my B.T. along with a decent explanation of speed against distance etc. I cannot see anything wrong with that and feel the powers that be should be jumping on the likes of Enta sellers that cannot even supply what they should, but they will always be those that worry more about nitpicking rules and regs than a decent service

all I can relay is my sad experience ..failed install. 5 wasted days spending hours and hours online and on the phone trying to get someone to sort out the problem without anyone wanting to do anything to help...I was then told that I would have to pay £50 to have an engineer come out to check the original install, i waited another week without any internet only to be told the problem was not in the house but the exchange and that they couldn't fix it as the original installation was marked as completed..!!!!... not bad for a new install as a new tt customer... avoid tt like the plague they will not address any problems apart from the "I feel sure all will be well tomorrow"
I gather you have signed up......best of luck..!!!!!

It must be deja vu.

Sorry to hear about your experience but having been with TT since 2010 I've received a flawless service from them, any requests eg fast path profile, static IP address (cough cough cough) have been actioned promptly by the TT OCEs. Previously I was with niche isp's such as idnet, goscomb, ukonline, netplan and the service has been as good as them.

Edited by deleted (Thu 20-Nov-14 12:09:47)

I've been with TalkTalk since August on their Simply Broadband ADSL2 package. I've always had a solid 16.5MB download speed and able to stream from my smart tv, use my phone and a PC using an Ethernet cable with the much critisied ADSL2 router with no real issues.

At least as bad as they say.
Hands down the worst provider of phone/internet I've ever come across.
Got a problem? Too bad, their "Customer Service" will do everything they possibly can to obfuscate the real issue, just take a look at their forum with the staff desperately trying to pin any problem to the customers line and/or equipment, when in fact 90% of the issues are at the exchanges and they're too cheap to send out engineers.

Avoid like the plague.

Like all providers they can be good or bad i suppose, customer service is awful if things go wrong. I know people say use their forums, but you really not have to. you should be able to phone them up and they should be able to sort it out and know what they are doing. This is a problem with companies out sourcing outside the UK.

My problem with TalkTalk and what have put me right off them is I have seen too many TT connections that is rubbish and not seen enough that is good.
a friend of mine went with Talk Talk Fibre not that long ago and while she did have a small problem, it got sorted and she is happy now with the service and I must admit, it is pretty good.

She have said for me to go with them, but they are tainted and I have seen too many people have too many problems and still continue to.

Was with TalkTalk for many years , my connection was pretty much faultless in that time , would of gone with them for my FTTC connection but i wanted more upload but at the time they didn't offer .

Just be aware that the phone support is shocking , fault resolution times are not great but its reflected in what you pay for the service .

If you know how to deal with TalkTalk support ( forum ) you can get faults fixed without to much drama