Not receiving Emails

Hi,

I've just moved to TalkTalk on 20th February and having a really strange issue with TT email.

I created a new email address which ends in @talktalk.net via the portal, I can log on to this account via webmail, I can send emails from this account which are received successfully (external email address).

I cannot receive any emails though, I've tried a reply from the external email account, I also sent an email from this account to itself via webmail, nada, nothing. (It does show up in "Sent" folder as normal).

Another thing that might be related, I cannot log on to the account with an email client, I've tried Outlook (pop3 and imap) and a Windows phone. It just gives an authentication error.

I've logged a call with TT but it appears to have gone to the wrong team, I just got a SMS to say they're checking my bb line!

Any thoughts?

Have you raised this issue in the official TalkTalk community forums?

Just out of interest does your e-mail address have a hyphen in it e.g. "my-[email protected]"? I seem to be able to reproduce the issue you have by including one.

In reply to a post by Spud2003:

Just out of interest does your e-mail address have a hyphen in it e.g. "my-[email protected]"? I seem to be able to reproduce the issue you have by including one.

Thanks for the replies, I've not raised the issue in the official forums yet, I logged a call with TT, the 1st line chap couldn't resolve it so escalated to 2nd line.

The address doesn't have a hyphen, it's in [email protected] format (not actual address).

If you do raise it on the TT forums, do it here: http://community.talktalk.co.uk/t5/My-Email/Problems...

Under their new structure, you have to reply to an existing thread, for email issues.