Dont recall anything of the sort when I called to place my order

http://www.thinkbroadband.com/speedtest/results.html...

Think that confirms my suspicion

In reply to a post by Spud2003:

You could try complaining about congestion on the TalkTalk forums, their staff will probably reply and state whether they are going to do anything.

+1

OP, post your issue on TT forums and if the OCE's acknowledge that there are TT backhaul issues in your exchange and upgrades are on the way, then it might be a good idea to ask for some sort of compensation, eg 6 months half price BB or even free

Only compensation fit would be to let me leave penalty free

How long have you been with TalkTalk now?

2 days

I would cancel under the cooling off period then!

I tried but according to talktalk it's cooling off period starts when I place the order so when the service goes active it's been and gone

I have took this issue up with talktalk for days now and finally a tech support rep said its probably congestion you are suffering as the "server is full" his words.. They are getting Openreach to have a look at it in the exchange alegidly

I would honestly just email the CEO...