In reply to a post by bobble_bob:

Pulse8 confirmed only basic info is passed to TT in order for them to migrate the line. They later emailed me saying TT have confirmed to them no Pulse8 customer data was breached and only residential customers are effected

Ok fair enough,

based on the data that leaked on paste bin it looks like they have breached the ordering system and online account.

In reply to a post by knicol46:

If you want to leave TalkTalk due to them exposing your personal data which is probably now circulating the internet then there should be no charge to leave even if in contract - this is the least they should offer customers.

If they do attempt do charge make sure you tell the national press as that's the only way they listen.

Why should TalkTalk waive early termination fee's for???

This issue hasn't affected the service, and whats done is done... the only thing I would ask of TalkTalk is for compensation to cover time and efforts for things like changing bank account details and updating security.

Think it was the other thread i mentioned this, but changing your bank card is pointless. A DD is setup using account number so getting a new card wont change that.

for things like changing bank account details

Bank Account ......... not bank card. If your account is compromised you need a new account number.

Which could be alot more hassle if you have DD and things like your wage going into that account

you can't ask for money from a bank account by knowing the number, you can only pay in.

Only those with card numbers stored by TT are at risk of a direct withdrawal of funds.

No idea if this was/is the case with TalkTalk as so long ago since I had one of their lines that I've forgotten, but maybe they use the credit/debit card for the initial transaction and then direct debit for ongoing charges.

There was also the option for early payment discount, so many may have been using cards for that.

Thats why im dubious of these stories of people having money stolen from their account and blaming TT

A DD can be setup with an account number that's about it

yes good point.

In reply to a post by MrSaffron:

No idea if this was/is the case with TalkTalk as so long ago since I had one of their lines that I've forgotten, but maybe they use the credit/debit card for the initial transaction and then direct debit for ongoing charges.

I don't think they ask for a card at sign-up.

In reply to a post by MrSaffron:

There was also the option for early payment discount, so many may have been using cards for that.

Yes, I mentioned the "Speedy Payment Discount" here: http://forums.thinkbroadband.com/talktalk/t/4443063-...

Edited by Oliver341 (Sat 24-Oct-15 15:56:14)