I have first hand experience of 3 hour telephone calls with not a single person being able to help, repeatedly being fobbed off and given incorrect information. Ultimately, I got things resolved, but it definitely is a pain.

I also have examples where things went very well e.g. my initial installation left me without any service. Reported no service fault at 8pm (first day of joining TT). Got SMS texts up to 11pm. Next morning around 10am SMS telling me fault fixed and service was live.

If you choose the cheapest provider you have to know what you're getting into. It is a roulette what service you get

TalkTalk CS is useless. On the rare occasion I speak to them, I then contact the CEO's office when they make simple mistakes because it's off script.

However I'm soon to pay £32 for 80/20 for 18 months, so can't complain.

I've been with TalkTalk for almost 10 years on their up-to 20MBPs service and it has generally been very reliable offering good stable connections and download speeds.


I have only had to call Customer Services once and they quickly diagnosed a faulty router saying they would send out an engineer to replace He duly arrived the next day and fitted a new router He also put a wireless dongle on my Sky box so it could connect to the internet.

If I have any minor problems or questions I use the very helpful community support forums.