TALKTALK = appauling service

ive had appauling service from talktalk

both broadband services and customer services.

numerous times i asked for my problems to be fixed and they always tried to fob me off with a generic checklist which id already been through by myself.
or theyd say id need to pay £65 for an engineer to come out.

so i finally decided to go on their community forums and let everyone knwo its far easier to change your provider to someone else than expect talktalk to fix thewir numerous problems.

AND I GOT BANNED FROM THEIR FORUMS

so i though id come on here and let everyone know just how terrible a company they are.

Have you been in contact with the CEO's office(just e-mail them - [email protected])? You should get better help from them(obviously, even if you're angry, be as polite and reasonable as possible).

I must say my experience has been the opposite. Sam knows monitored speeds are spot on, forum staff are excellent and quick to respond. Chat staff rather formulaic, but helpful and polite No I don't work for TT and have had a few issues.
D

What issues have you had?

In reply to a post by Divsec:

I must say my experience has been the opposite. Sam knows monitored speeds are spot on, forum staff are excellent and quick to respond. Chat staff rather formulaic, but helpful and polite No I don't work for TT and have had a few issues.
D

Same here i am not a fanboy but it is nice to see not all TT customers get bad service as a lot of them that do would have you believe.

Interested to hear what has gone wrong.

Pretty much repeat post over here:
http://forums.thinkbroadband.com/talktalk/t/4528053-...

I find CS poor but connection very good. I'm actually switching back to save some money.

In reply to a post by jimmyhackers:

or theyd say id need to pay £65 for an engineer to come out.

I've been with TT and previously to that with tiscali, they are not perfect but they provide an adequate service at a good price,
From my experience you will have been offered an engineer visit but have been warned that if it's you that are at fault it will cost you £65, so if you think it's TT fault put your money where your mouth is.

I would rather have Bamboo shoots pushed up my fingernails than ever have to deal with TalkTalk again, for the sake of your own sanity ditch them, HORRIFIC customer service.

In reply to a post by Arksun76:

I would rather have Bamboo shoots pushed up my fingernails than ever have to deal with TalkTalk again, for the sake of your own sanity ditch them, HORRIFIC customer service.

Hmm, ever called BT?

I didn't think so..