In reply to a post by 23Prince:

In reply to a post by Arksun76:

I would rather have Bamboo shoots pushed up my fingernails than ever have to deal with TalkTalk again, for the sake of your own sanity ditch them, HORRIFIC customer service.

Hmm, ever called BT?

I didn't think so..

Agreed, equally bad. I had both for a while!

In reply to a post by ukhardy07:

In reply to a post by 23Prince:

In reply to a post by Arksun76:

I would rather have Bamboo shoots pushed up my fingernails than ever have to deal with TalkTalk again, for the sake of your own sanity ditch them, HORRIFIC customer service.

Hmm, ever called BT?

I didn't think so..

Agreed, equally bad. I had both for a while!

I have both right now! - Sick to the back teeth with BT, it's dying on the 22nd of Feb - the connection is fine, but it's backed up by morons.

In reply to a post by 23Prince:

In reply to a post by Arksun76:

I would rather have Bamboo shoots pushed up my fingernails than ever have to deal with TalkTalk again, for the sake of your own sanity ditch them, HORRIFIC customer service.

Hmm, ever called BT?

I didn't think so..

Oh yes I have many times, also horrendous. But ya know what, TalkTalk beat them to the worst experience ever. It's a long story spanning a 3 month period involving both BT and TalkTalk. They're the reason why I've stuck with smaller independent ISPs ever since.

Here's my view with these larger ISPs.

They are cheap, often very cheap e.g. I will be paying Talktalk around £19pm when you factor in cash back.

When it works, generally it works incredibly well and you can go many years without needing to contact them.

In the event it goes bad, I call through and try to resolve it, & usually it's either resolved or the executive team assist.

In the very worst case if nobody can resolve a fault I would likely close the account and get a new line installed, accepting my losses, but realizing overall I have made a saving vs being with a £60pm ISP. Thankfully this hasn't happened yet.

Given I call my provider only a couple of times per year I accept the poor CS for a price that is probably 1/3 of a decent CS ISP.

I do know if it gets real bad I have very little support.

In reply to a post by Arksun76:

In reply to a post by 23Prince:

In reply to a post by Arksun76:

I would rather have Bamboo shoots pushed up my fingernails than ever have to deal with TalkTalk again, for the sake of your own sanity ditch them, HORRIFIC customer service.

Hmm, ever called BT?

I didn't think so..

Oh yes I have many times, also horrendous. But ya know what, TalkTalk beat them to the worst experience ever. It's a long story spanning a 3 month period involving both BT and TalkTalk. They're the reason why I've stuck with smaller independent ISPs ever since.

That's a fair comment.

In reply to a post by ukhardy07:

Here's my view with these larger ISPs.

They are cheap, often very cheap e.g. I will be paying Talktalk around £19pm when you factor in cash back.

When it works, generally it works incredibly well and you can go many years without needing to contact them.

In the event it goes bad, I call through and try to resolve it, & usually it's either resolved or the executive team assist.

In the very worst case if nobody can resolve a fault I would likely close the account and get a new line installed, accepting my losses, but realizing overall I have made a saving vs being with a £60pm ISP. Thankfully this hasn't happened yet.

Given I call my provider only a couple of times per year I accept the poor CS for a price that is probably 1/3 of a decent CS ISP.

I do know if it gets real bad I have very little support.

With cashback I am only paying TTB £33 a month including the VAT which I also feel is a silly amount.

Even Virgin gave my sister £220 via Quidco - cashback has gone mad!

Edit. Virgin is still only £36.60 a month for top TV phone and 200mbps.

Crazy!

Edited by deleted (Wed 08-Feb-17 14:51:46)

Quite the opposite. Been with TT for over ten years and had one outage when my router (original TT supplied model) died. Called CS and after the expected delays got to talk to an actual person. In the UK even!

We agreed my router was dead and arranged for an engineer visit. Next day one turned up with a new router, installed and tested it. Cost... nothing, apart from a bacon butty and a coffee