As I said Earlier on the 17th day of my cooling off period I was unable to cancel on my first attempt as I was just left hanging .... I tried again that day and spoke to someone who spoke good English and He cancelled my order and later that evening I received a confirmation Saying "If you'd like to stay or learn more about your options,

I missed the part where you said you contacted them later on the same day and as you are sorted now no point in carrying this on.

I am not sorted yet .... Today they've sent me a monthly bill for which includes call charges that I have never made and couldn't have been made because the Line was never activated for order that has been cancelled within the 20 days cooling period.

I'm wondering if they moved your phone part to TalkTalk but couldn't move the data line? But I'm not sure if that hypothesis matches what they actually do in an exchange these days.

In reply to a post by Jack_Hackett:

I missed the part where you ...

...apologized to the OP and the person asking you to read the thread properly.

1. Misunderstand the problem/
2. Give bad comment and advise.
3. Tell them they are sorted (before they are) and "hang up"

^^^ is this your CV for a TalkTalk phone support job?

In reply to a post by Myth:

I'm wondering if they moved your phone part to TalkTalk but couldn't move the data line? But I'm not sure if that hypothesis matches what they actually do in an exchange these days.

According to TalkTalk they have moved both and I tried to call the new phone number they gave me from my mobile and I could hear ringing but it's not ringing inside my home....My phone was completely silent without dialing tone.
The fault diagnosed location corresponds to the distance to my local exchange and I ask myself if the line isn't crossed and connected to some other location because there is also the issue of the mysterious phone charges for about 2 pounds since the presumed activation?

Post deleted by seb

Edited by Jack_Hackett (Tue 21-Dec-21 18:16:13)

Let's calm down and avoid bans this Christmas

In reply to a post by seb:

avoid bans

You are certainly consistent at being inconsistent Seb.

In reply to a post by dect:

In reply to a post by seb:

avoid bans

You are certainly consistent at being inconsistent Seb.

Well at least I'm consistent in something then

Post deleted by seb

Edited by Jack_Hackett (Wed 22-Dec-21 18:15:38)