In reply to a post by j0hn83:

In reply to a post by burble:

AFAIK TalkTalk's 'digital voice', is not universally available,

It is now.

and even if it was it's very unlikely to be by connecting to ONT, it will be throu router.

Not just unlikely, but impossible.
FVA was withdrawn long before Talktalk even started trialling Openreach FTTP.

I'm not aware of any ISP's who used FVA (voice via the ONTs TEL port) other than BT.

Just did a online order and this came up.

We’re sorry but at the moment our Future Fibre data only packages don’t support a landline.

We do have some other great options for you.

Call us today

08000496253

Small Print

p.s. to OP, when 'we' mention TalkTalk "loosing" number, that's it number gone, many have found they are unable to get this number back by any means, if people use it as a contact for you then that can be a problem.

Edited by burble (Fri 02-Sep-22 20:52:41)

In reply to a post by j0hn83:

In reply to a post by burble:

AFAIK TalkTalk's 'digital voice', is not universally available,

It is now.

Its not for my post code when checking on their web site.

Real dumb question, but ….

Is there a phone jack on the back of the TT router connected to the ONT ?

That would be where I would test for the voice service.


Otherwise, sounds like a TT issue to me … maybe they have the wrong ONT serial number down on record for you ? …. It would be correct with Openreach, as you have had a visit from them.

In reply to a post by Zarjaz:

Is there a phone jack on the back of the TT router connected to the ONT ?

In reply to a post by joemardo1:

The router is a Talktalk Hub 2.0 with a test telephone plugged into the back green socket, for Digital voice which of course doesn't work. I did try the Eero router, same problem but much prefer Talktalks Wi Fi hub 2.0.

The OP has a legacy Talk Talk router plugged in at present that has a telephone plug on the back, the standard Eero that is supplied with Talk Talk FTTP now a days does not come with a telephone jack so if Talk Talk are doing Digital voice then the OP needs to go back to Talk Talk to confirm what their current solution is.

Yes I have the phone plugged into the back of the router.

I do think that in effect its still the Trial that is still running on my network and though Talktalk may feel that they have activated the Future Fibre 150, they really haven't because of the Trial settings.

Sometimes I even feel that if I was to ask Talktalk to cut my internet off, it would probably still work as they don't really have a handle on whats going on.

Not sure if there is any thing specific I can ask them to try as the reasons FF150 is not working can be many and varied.

The OP has a legacy Talk Talk router plugged in at present that has a telephone plug on the back, the standard Eero that is supplied with Talk Talk FTTP now a days does not come with a telephone jack so if Talk Talk are doing Digital voice then the OP needs to go back to Talk Talk to confirm what their current solution is.

I didn’t know that was case, so if TT offer the service, I wonder how it’s provided for use ??

In reply to a post by Zarjaz:

if TT offer the service, I wonder how it’s provided for use ??

It will be interesting to find out, I can only guess its via a separate ATA but could be totally wrong

In reply to a post by Zarjaz:

The OP has a legacy Talk Talk router plugged in at present that has a telephone plug on the back, the standard Eero that is supplied with Talk Talk FTTP now a days does not come with a telephone jack so if Talk Talk are doing Digital voice then the OP needs to go back to Talk Talk to confirm what their current solution is.

I didn’t know that was case, so if TT offer the service, I wonder how it’s provided for use ??

Either an ATA or a new version of their router:

https://community.talktalk.co.uk/t5/Articles/Digital...
https://community.talktalk.co.uk/t5/Articles/Set-up-...

In reply to a post by joemardo1:

Yes I have the phone plugged into the back of the router.

I do think that in effect its still the Trial that is still running on my network and though Talktalk may feel that they have activated the Future Fibre 150, they really haven't because of the Trial settings.

Sometimes I even feel that if I was to ask Talktalk to cut my internet off, it would probably still work as they don't really have a handle on whats going on.

Not sure if there is any thing specific I can ask them to try as the reasons FF150 is not working can be many and varied.

I wouldn't expect the phone port on the TT Hub 2.0 to work until and unless TT have migrated the landline number from copper pair (unless of course they have provisioned a separate new number, which is doubtful given than your were 'trialling' the FTTP service).

As the FTTP service is on a "trial" basis, they presumably are still only charging you for the FTTC+landline, not the FTTP. I think you said as much.

Sounds like the muddle regrading the FTTP service is with it NOT actually being an explicit service on your account - that is one that you are actually paying for.

I think you have three options to get this resolved:

1. Persist with TT and get them to release the FTTP circuit from "trial" and get this properly added on your account as a discrete service (so that your actually paying for it) & ask them to transfer the copper landline number to their VoiP. There is a risk they could 'lose' the number here, but your sound like you're not bothered by that.

2. Port the landline number to an external VoIP provider. This will cease *all* 'bundled' services on your account including of course the copper landline, FTTC (and also the trial FTTP).

3. Attempt a migration of the FTTP service to another provider. The full outcome here is unclear as technically you don't have this as a discrete service / are actually paying for the FTTP service currently. The FTTP would be migrated to the new ISP, where you could choose a new package/speed tier. I'd expect the FTTC and landline would also quite likely be cancelled and the landline number lost (unless your asked the new FTTP ISP to port it to them in the first instance with the FTTP migration order) - however it may not be the case, as technically its not part of your billed account....

Thanks Pheasant for that detailed reply.

The thing with Talktalk as probably with other ISP's is if your services are working the way they should then everything is fine, and their prices are ok too.

This new contract 18 months with FF150 is supposed to cost me £26 a month, that's with anytime UK calls thrown in.

They were charging me previously £23.95 a month for fibre 65 (plus anytime calls) but obviously I was using the FTTP trial.and copper for landline .

They seemed to be having trouble giving me an extension on the free anytime calls, and I know the copper line is due to be switched off my 2025 anyway so decided to take the plunge and upgrade for just a little more.

I have called Talktalk several times but lately their Future Fibre team have simply dropped the phone at their side, which is really annoying as I have always been polite when dealing with them, so complained about this, and someone is supposed to call me back by Wednesday coming. I await with bated breath...

Your option 1 seems to be the most attractive one for me to take at the moment.

Even if they sort my account out for me, i.e put the Future Fibre 150 on it rather than the old fibre 65 which will be out of contract on 17 Sept and would lead to an overcharge each month, that would be at least something. One guy in billing told me there is a way to do a forced upgrade of accounts.

Probably if I was never to get the full FF150 speed I would be happy enough to live with what is on the trial which averages 106 mbits.

There is a strong possibility they would leave the old copper landline in place so that would be a plus until 2025 when its switched off.

Probably a bit sorry now I ever signed up to the FTTP trial with them in the first place, they were more than helpful when dealing with them at that time.

Probably one of the things that is bugging me at the moment is the dropping of the phone at their side and seemingly lack of caring one way or the other..

The joys of Technology.

Edited by joemardo1 (Mon 05-Sep-22 10:49:21)