I would suggest that the sales have 'made a mistake', I went throu a similar fiasco with them. The price you have been given looks like data only 'discount' sales give.

Its definitely anytime calls free for 24 months, got the email, but as I might well end up with no landline that doesn't mean a lot.

If you get it at that price, well done, but I suspect sales have once again cocked up and will be back tracking on that.

In reply to a post by Pheasant:

2. Port the landline number to an external VoIP provider. This will cease *all* 'bundled' services on your account including of course the copper landline, FTTC (and also the trial FTTP).

I'm not sure that's *necessarily* true. I'd only expect it to cease the copper landline and any services directly dependent on that copper landline.

(For example, if you had two copper lines on the same account, and you migrated one of them to VOIP, I wouldn't expect it to affect the second copper line)

If you were left as an FTTP trialist, without any pay-for services, they certainly could decide to cut you off. But I don't think that would be an automated process.

It was actually from the loyalty department, we did agree £26 but for some reason the email says total each month is £10, not going to try to hold them to that.

I think most would agree I have enough problems with Talktalk getting the fibre deal actually going live..

https://ibb.co/tX6BNDy

Edited by joemardo1 (Mon 05-Sep-22 20:09:56)

They are part of 'sales and loyalty team', looks like whoever you spoke to messed up. I suspect what they should have offered you was £26 for FTTP, they then tried to add in a discounted phone package, on FTTC (if discounting) this would be £10. Over the years I've had some 'interesting' conversations with TalkTalk, sometimes even the CEO's office struggle to get to grips with their systems and what actually available. In fact at one stage I was directly communicating with one of the directors and he was struggling to understand what was going on.

Thanks Burble,

Seems you have a fair amount of experience of dealing with problems with Talktalk,

Taking Pheasants number 1 option to carry on trying to get it solved with Talktalk would you recommend writing a letter or what to Head office ?

I seem to not be getting any place quickly dealing with the Future Fibre team.

I'll give you an example, I rang on a day last week on landline and got speaking to someone there, seemed to be polite enough and was dealing with the problem, they my mobile rang, excused myself for a few secs to answer it, a silent call, they the landline went deal, got another call on landline, another silent call.

Rang the number to see who it was, was of course Talktalk, sorry you were not in.

Rang again a day or so later, notes were left on account that I was cut off on initial call, they tried to contact me, but no answer.

The paranoid side of me seems to think that the rep did the calls just to get rid of me
One of the things they seem to be trying to do is escalate it, but it will take 10 days or so to get the back room ops to sort it out.

Edited by joemardo1 (Mon 05-Sep-22 22:22:29)

In reply to a post by joemardo1:

The paranoid side of me seems to think that the rep did the calls just to get rid of me

If this is what you are up against with Talk Talk why are you not on your bike? you can probably get a better deal from another provider through a cashback website.

In reply to a post by candlerb:

In reply to a post by Pheasant:

2. Port the landline number to an external VoIP provider. This will cease *all* 'bundled' services on your account including of course the copper landline, FTTC (and also the trial FTTP).

I'm not sure that's *necessarily* true. I'd only expect it to cease the copper landline and any services directly dependent on that copper landline.

(For example, if you had two copper lines on the same account, and you migrated one of them to VOIP, I wouldn't expect it to affect the second copper line)

If you were left as an FTTP trialist, without any pay-for services, they certainly could decide to cut you off. But I don't think that would be an automated process.

If this was a completely separate FTTP service, discretely billed or properly noted as such on the account, I think your logic stands.

However my read of the situation, is that the FTTP is “invisible” on the account - a trial service that’s essentially linked to the underlying FTTC+landline service on the account. Possibly one of the reasons TalkTalk are having such trouble getting their own ordering systems to recognise it properly and upgrade it.

Would it survive as a stand-alone in a porting request / cease ? Knowing TalkTalk service and billing myself, I wouldn’t bet my house on it.

Yep, you are right, I have just been on to them and they have cancelled the FF150 upgrade, so looks like I will have to have a look around for a new provider.

They did offer some adsl package with credits for a call package, but I have had enough of Talktalk.

I am tempted to wait and see if they will actually switch off the FTTP trial, since it seems they had so much problems upgrading it officially, but probably that is one thing they will manage to do successfully.

Contract is due to run out on 17 Sept so I am not sure of earliest date I can sign up to a new provider.

Update

Loyalty say the order is cancelled, and later today I rang Future Fibre department to have this confirmed and have been told the order is NOT cancelled. You couldn't really make it up could you.

What a company Talktalk is!

Edited by joemardo1 (Tue 06-Sep-22 22:08:43)