i feel lucky we didnt pick them, was close to
using cuckoo so still on talktalk but dont have to talk with them
i think part of the problem is the tools these company use to check whats available?
i dont know exactly how it works but if i check BT my address fastest i can get is 67mb
but cuckoo gave us 900 np

many other company same they say not available or much slower speed

By "check BT" did you mean BT retail or BT wholesale?

Try using https://www.broadbandchecker.btwholesale.com/ and selecting the "Address Checker", then enter your postcode and select your house.

Does it show two variations of the same address for your house? If so, this could be a database error that needs resolving. Those providers who showed only 67Mbps may be showing the address which is linked to your copper line, and the FTTP is linked to a slightly different address.

In reply to a post by Freemental:

whilst i cant comment on your issue , i can inform you and other people to avoid this company at all costs. Their customer service is disgusting and they will happily take you to the cleaners

I have delt with some poor companies in m my time and these are the worst i have encountered
Avoid

A strange comment after posting so much praise in your other thread (quote below) when it turned out it wasn't TT who were to blame -

BTW i have been with TT 15 years and have hardly had a problem in all that time obviously like all ISP's they have their share of problems but they really are not as bad as some haters would have you believe as the old saying goes people rarely visit a forum to sing an ISP's praises when everything is going well but always do when it isn't!

TalkTalk Customer service contacted me today and they have refunded my account for the unused service along confirming my account with them will be ended on the 3rd of January. The representative was really good btw and was pleasant to talk too

https://forums.thinkbroadband.com/talktalk/f/4727839...

Edited by Jack_Hackett (Tue 27-Dec-22 15:16:00)

Hi Jack

Not strange at all when i spent over 2 full hours over 3 attempts to get some sort of resolution. I was cut off after 30 mins for the first 2 attempts with no information of any kind provided by their service desk.

"when it turned out it wasn't TT who were to blame " :-

All of the actual information i have collected is from this forum. If it wasn't for Matt i wouldn't even have a clue as to where to begin or what had happened, other than to take it to Ofcom. I came to this forum out of desperation, which is not what a customer should have to do. An utterly frustrating experience, which could have been avoided by informing me exactly what had happened.

All of the actual information i have collected is from this forum. If it wasn't for Matt i wouldn't even have a clue as to where to begin or what had happened, other than to take it to Ofcom. I came to this forum out of desperation, which is not what a customer should have to do. An utterly frustrating experience, which could have been avoided by informing me exactly what had happened.

As Uno explained in the thread (below) Talk talk wouldn't have known this had happened so how could they have informed you exactly what had happened when they didn't know themselves?
You are slating TT when you should be slating Vodafone -

I suspect this is the problem and is commonly something we see with Vodafone too.

They place new line orders instead of migrations and if they've done that, Talk Talk wouldn't ever know about it.

If Vodafone only provide you a broadband service with no voice, or gave you a new number, that would seem to confirm the above happened.

In that case, you'd need to seek compensation from Vodafone as they are the party at fault.

Matt

Edited by Jack_Hackett (Tue 27-Dec-22 18:24:04)