That may be because most of the TalkTalk complainers are not registered with these ThinkBroadband forums. Even complaining here isn't much of any use because those complaints don't reach the large masses of the population.
I remember having problems with the TalkTalk router every 30 days it will disconnect by design. What would happen is that the router was resetting by design every 30th day. For me at least that meant I had to be alert and make sure I am not in the middle of something important like an online chess game or other game that's associated with stats.
It's no surprise that I recently saw an article on ISPReview
https://www.ispreview.co.uk/index.php/2024/12/broadb...
Maybe my experience is not totally related to this issue. However, it's worth pointing that apart from this issue there were countless of other issues where the connection will go down even when the service was connected! Somewhere around 9 months into my 24 month contract I started experiencing this.
Randomly every 10 days or a couple of weeks usually at night time. No web pages will load. I then checked the TalkTalk website, entered my postcode and it will say no issues. However, coincidentally they happen to have had a planned maintenance relating to their website. Not sure if this was a coincidence but this did often match with the connection going down.
Surely this could not have been at exchange level. I switched to BT FTTC in July 2022 and have been a BT customer for 2 years and 6 months and I have never experienced a single occasion where the connection would be lost even when it would show as connected.
However, I'll admit first few months I experienced connection drop-out every 14 days. The BT Smart Hub 2 was also causing me issues with it being programmed to reset every 14 days. But over time this issue disappeared and now I no longer have this issue as I am connected for 172 days now with no dropouts.
This issue never got resolved for me with TalkTalk. Now I do not know if I did use my own router as opposed to the TalkTalk router whether my experience would've been any better.
On top of that during the 24 month contract TalkTalk were silently increasing my mid-contract price. After 2 years it jumped to £40 per month from what originally started as £21.75 per month and it slowly kept creeping up with no emails or any warnings. Only checking the bills made me aware of this silent price hike. For me this was completely dishonest of TalkTalk.
Not to mention that when I originally signed up to their service the online support chat claimed that new telephone line will be included as I wanted the master socket moved to a more convenient location and I wanted a shorter copper line in my flat. Anyway, the Openreach engineer did come but refused to do that and instead simply installed an NTE5C Master Faceplate socket.
I could've simply bought this separately for £10 online and install it myself. I could've also signed up and get an £85 amazon voucher with Uswitch with an 18 month contract instead. I missed that opportunity and chose to sign up via TalkTalk online chat representative. This was a big mistake that I deeply regret. After this bad experience I don't think I'll reconsider TalkTalk again for the foreseeable future.
However, my experience with BT FTTC has been excellent! If I were to leave BT that will simply be because Community Fibre is available here and joining FTTP would be the only reason for me to leave BT. Otherwise BT as a service is miles superior to TalkTalk, it even has Digital Voice included and IPv6.
Pages in this thread: 
Print Thread
Jack_Hackett
