TalkTalk Support (community)

I have been a TT customer many years and although i have rarely had to use support i soon realised the community was the best place to get it if you had a means of logging on, the support staff were great but only worked Monday - Friday the weekends were covered by community stars who were knowledgeable volunteers, it would appear the aforementioned support staff have been replaced by a team of what can only be described as script monkeys who rarely give a solution I left the question below on the forum which was taken down soon after posting so no answer coming.
Well done TalkTalk you had possibly the worst reputation for poor customer service it just got worse.


Here is my my post on the community forum -
What has happened to this forum, members like me come here as a last resort after failing to get help from phone support and online chat and now all they get is the standard answer below, there used to be support staff here who would work through issues with customers to get things fixed quickly if you force the same customers back onto phone support and online chat you are going to lose them.

"Looks like a fault. Please contact the full fibre department using the details below:
Contact Number: 03451720074"

Edited by Jack_Hackett (Tue 24-Jun-25 13:37:10)

In reply to a post by Jack_Hackett:

it would appear the aforementioned support staff have been replaced by a team of what can only be described as script monkeys

Have the knowledgeable support staff been replaced with cheaper offshore people? why else would they have replaced them with less skilled people?

In reply to a post by PCJM40:

In reply to a post by Jack_Hackett:

it would appear the aforementioned support staff have been replaced by a team of what can only be described as script monkeys

Have the knowledgeable support staff been replaced with cheaper offshore people? why else would they have replaced them with less skilled people?

I don't know if that is the case but if i had to put money on it i would say it is, its too much of a coincidence the old support staff left at the same time with no mention they were leaving then this group who's names all end in TT suddenly appeared en masse, they don't seem to spend any time looking into customers problems like the old staff did they run line tests or pass them on to the phones and online chat as i showed in my OP, this will drive customers mad.

Edited by Jack_Hackett (Tue 24-Jun-25 13:19:46)

I still can't log in, so don't even get the chance of being 'driven mad'

In reply to a post by burble:

I still can't log in, so don't even get the chance of being 'driven mad'

Do you mean logging in to the community?

In reply to a post by Jack_Hackett:

In reply to a post by burble:

I still can't log in, so don't even get the chance of being 'driven mad'

Do you mean logging in to the community?

After several months of returning from TT business to residential I still can't log into my account, I'm guessing this is why I can't also log in to the community.
I did manage to log in to community once which I believe was due to stilling being logged in from before the change, but since then cannot log in.
The issue with logging in has been raised numerous times on 'chat', most times it results in being told it will be resolved in x days, but nothing happens, this last time I've been sent a email with a suggested 28 days to resolve.

After several months of returning from TT business to residential I still can't log into my account, I'm guessing this is why I can't also log in to the community.
I did manage to log in to community once which I believe was due to stilling being logged in from before the change, but since then cannot log in.
The issue with logging in has been raised numerous times on 'chat', most times it results in being told it will be resolved in x days, but nothing happens, this last time I've been sent a email with a suggested 28 days to resolve.

I had a similar problem for some reason I couldn't log directly into the support forum I had to log into my main account then use a link to the community forum this would then allow me to log into the community forum, I agree the log in issue has been addressed many times in the forum but many members have got nowhere, I don't imagine now all the good support workers have gone that will change any time soon.

In reply to a post by Jack_Hackett:

After several months of returning from TT business to residential I still can't log into my account, I'm guessing this is why I can't also log in to the community.
I did manage to log in to community once which I believe was due to stilling being logged in from before the change, but since then cannot log in.
The issue with logging in has been raised numerous times on 'chat', most times it results in being told it will be resolved in x days, but nothing happens, this last time I've been sent a email with a suggested 28 days to resolve.

I had a similar problem for some reason I couldn't log directly into the support forum I had to log into my main account then use a link to the community forum this would then allow me to log into the community forum, I agree the log in issue has been addressed many times in the forum but many members have got nowhere, I don't imagine now all the good support workers have gone that will change any time soon.

Another odd thing, I can still log in to my TT business account, it shows my copper telephone line as still being active although the contract ended on 1st March, we still have a phone connected to that and it works, we have been trying since that date to get the number ported to TT digital voice with no luck, very annoying as the line crackles like mad, we have a vulnerable member of family who cannot get his head around phoning a mobile so insists on phoning us on landline number, just this morning he rang up, gf could barely hear him and in end got him to put phone down so she could ring him back with mobile.

I left TalkTalk when I was able to get an FTTP connection, having previously only had either FTTC or G.fast available to me. I had a 24 month contract on G.fast and when that came up for renewal I left.

Moved to a "probably" more expensive provider but I have had zero connection issues, and when I have contacted them (via the own ticketing system) they have responded quickly.

Sadly with TT it seems you now get what you pay for...

As it's TT Business at present have you spoken to TT Business and reported the fault?

Can you report it online?