Bt Broadband Speed

I am having major problems with my BT broadband and I am hoping some can help me because there technical support can

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IP profile for your line is - 250 kbps

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The answer was in he question - for some reason you have a low BRAS profile setting. This may have arisen from a low sync speed in the last 3 days, or may be a SNAFU.

You mission, should you accept, is to get them to fix it

The problem is if i phone the technical support and tell them i have a low BRAS profile setting will they understand? i have apsolutly no faith they will.

Does anyone have a phone number for second level support?

use the text chat support thing, cut & paste the speed test results etc.

found the problem, for some unknow reason they have reactivated my broadband, so its running all the tests i does in the first 10 days. so all i can do is wait

you have been spun a yarn.

after all yesterday afternoon on the phone i believe my previous post about reactivating the broadband is actually correct, I had a billing problem on 6/09 so I called them and they sorted it out no problem but it appears instead of crediting my account the amount owed they restarted by broadband contract for another 12 months to give me the discount so all the test they run in the first 14 days that slows everything down have been started again, The other thing I was told is that there is a slow through put on the line and if it doesn

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so all the test they run in the first 14 days that slows everything down have been started again

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that doesn't happen, its a myth. If anything the line runs at its fastest speed initially and slows down thereafter.

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The other thing I was told is that there is a slow through put on the line and if it doesn

Phil

MaxDSL user survey - results back online.

MaxDSL speeds - what do they all mean.

how would they fix the low bras profile, is it worth me visiting the exchange and having a word with one of the engineers.

your ISP would ask BT Wholesale to fix it. It isn't in your exchange.