DSL problem - Why does this happen? Please help.

Good Afternoon All,

I do hope you can help (:)

I am not too good on these types of issues, however I have a problem which is getting rather annoying. That is, when I make a telephone call, one telephone handset rings once and the Internet disconnects. It happens constantly.

I have had the same setup for the past year and the only change I have personally made is changing the router from wired to wireless. I can live with the phone ringing each time I engage the phone, but the loss of Internet is frustrating. Please Help!

More about my setup:

Three telephone intact points - One downstairs and Two upstairs (in each bedroom).
- Socket in first bedroom upstairs wired internally through the wall.
- Socket in second bedroom is an extension lead from the downstairs socket connected with an a removable adaptor.

There is no line filter on any socket except the extension lead which connects to the modem.

Brand New USRobotics USR9108A Wireless MAXg ADSL2+ unit
Previous Unit was a Netgear DG384 wired router
Zyxel DSL filters
Bulldog 8Mb Broadband

I have never had any issues with the Netgear router. Only since installing the wireless unit have I had this problem with the phone ringing.

I have changed line filters a few times, removed phones to isolate if that is the cause but it still happens.

Could it be a faulty router? Am I missing something? Should I disconnect all phones but connected to teh Internet and call myself?

I also do not understand why if I place a line filter on the primary socket downstairs I am not able to connect to the Internet, when I remove it, it connects ?

Many Thanks for any guidance.

Steggles!

Edited by steggles321 (Thu 25-Jan-07 13:26:18)

Wired up wrong. Follow instructions here http://www.dslzoneuk.net/socket.php?type=html and elsewhere.

Remember that broadband signals on a line must be separated from phone signals with a filter whenever a phone or phone equipment is connected.

Thank you for the link.

Example 2 best describes my setup, although the extension has been hard wired with a socket in the room but is connected to the main with a 2-way adaptor.

I don't understand. If it's setup wrong - why does it solve the problem if I connect the line to the wired router and not the wireless?

Many Thanks,

If you don't understand how to follow instructions then you won't get a satisfactory service. For instance it is possible to drive on the wrong side of the road up the MI but you might not get to Sheffield.

When you connect your micro filters correctly everything should work properly.

I will gladly remove two of the wires as per the instructions, however what I do not understand is why a wired router works with this setup, although the wiring may be wrong and a wireless does not.

For the same reason as it is physically possible to drive on the wrong side of the road. Using a tank would have some success but a Trabant wouldn't last long.

Good Morning,

I have had a look and as far as I can see the wiring appears ti be correct.

Both the master socket and the extension socket have wires 2 and 5 connected only.

The extension cable is similar to this picture on amazon except the plug is not detachable as its fixed (extension wire is part of the plug), and the extension has been wired with a face plate in teh bedroom. There are only two wires connected 2 and 5 - the rest are sitting exposed.
( http://www.amazon.co.uk/Skytronic-Plug-in-extension-kit-20m/dp/B000LAY8M0/sr=1-21/qid=1169798855/ref=sr_1_21/026-1112620-1266019?ie=UTF8&s=electronics )

There are other wires exposed within the master socket that are not connected - does pose a problem? Would a photograph of each socket be of help to you?

Many Thanks.

In reply to:

---

I will gladly remove two of the wires as per the instructions, however what I do not understand is why a wired router works with this setup, although the wiring may be wrong and a wireless does not.

---

ALL devices (excluding the ADSL modem) must be connected via a filter. This includes phones, phone answering machines, faxes, and Sky boxes. If you connect any of these without a filter, it will mess up the SNR on the line, and degrade the signal. Your old router managed to work in that situation, your new one does not. You need to fit filters.

There are filters in place - I even purchased new ones - no luck with those.

I have also disconnected the telephones completely (There are three, but its a BT dect handset - no change Does that make a difference?

No faxes, no sky box nothing fancy I'm afraid.

You didn't mention DECT before. Some DECT phones can react quite unfavourably with wireless routers. You most probably have a faulty DECT base station. DECT is on a different frequency to wi-fi, but others have reported problems like this in the past. I have two DECT bases here with wireless, and I don't have any problem, so I guess your DECT has a fault, unless of course the problem occurs with a wired phone ?