DSL problem - Why does this happen? Please help.

Good Afternoon All,

I do hope you can help (:)

I am not too good on these types of issues, however I have a problem which is getting rather annoying. That is, when I make a telephone call, one telephone handset rings once and the Internet disconnects. It happens constantly.

I have had the same setup for the past year and the only change I have personally made is changing the router from wired to wireless. I can live with the phone ringing each time I engage the phone, but the loss of Internet is frustrating. Please Help!

More about my setup:

Three telephone intact points - One downstairs and Two upstairs (in each bedroom).
- Socket in first bedroom upstairs wired internally through the wall.
- Socket in second bedroom is an extension lead from the downstairs socket connected with an a removable adaptor.

There is no line filter on any socket except the extension lead which connects to the modem.

Brand New USRobotics USR9108A Wireless MAXg ADSL2+ unit
Previous Unit was a Netgear DG384 wired router
Zyxel DSL filters
Bulldog 8Mb Broadband

I have never had any issues with the Netgear router. Only since installing the wireless unit have I had this problem with the phone ringing.

I have changed line filters a few times, removed phones to isolate if that is the cause but it still happens.

Could it be a faulty router? Am I missing something? Should I disconnect all phones but connected to teh Internet and call myself?

I also do not understand why if I place a line filter on the primary socket downstairs I am not able to connect to the Internet, when I remove it, it connects ?

Many Thanks for any guidance.

Steggles!

Edited by steggles321 (Thu 25-Jan-07 13:26:18)

Wired up wrong. Follow instructions here http://www.dslzoneuk.net/socket.php?type=html and elsewhere.

Remember that broadband signals on a line must be separated from phone signals with a filter whenever a phone or phone equipment is connected.

Thank you for the link.

Example 2 best describes my setup, although the extension has been hard wired with a socket in the room but is connected to the main with a 2-way adaptor.

I don't understand. If it's setup wrong - why does it solve the problem if I connect the line to the wired router and not the wireless?

Many Thanks,

If you don't understand how to follow instructions then you won't get a satisfactory service. For instance it is possible to drive on the wrong side of the road up the MI but you might not get to Sheffield.

When you connect your micro filters correctly everything should work properly.

I will gladly remove two of the wires as per the instructions, however what I do not understand is why a wired router works with this setup, although the wiring may be wrong and a wireless does not.

For the same reason as it is physically possible to drive on the wrong side of the road. Using a tank would have some success but a Trabant wouldn't last long.

Good Morning,

I have had a look and as far as I can see the wiring appears ti be correct.

Both the master socket and the extension socket have wires 2 and 5 connected only.

The extension cable is similar to this picture on amazon except the plug is not detachable as its fixed (extension wire is part of the plug), and the extension has been wired with a face plate in teh bedroom. There are only two wires connected 2 and 5 - the rest are sitting exposed.
( http://www.amazon.co.uk/Skytronic-Plug-in-extension-kit-20m/dp/B000LAY8M0/sr=1-21/qid=1169798855/ref=sr_1_21/026-1112620-1266019?ie=UTF8&s=electronics )

There are other wires exposed within the master socket that are not connected - does pose a problem? Would a photograph of each socket be of help to you?

Many Thanks.

In reply to:

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I will gladly remove two of the wires as per the instructions, however what I do not understand is why a wired router works with this setup, although the wiring may be wrong and a wireless does not.

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ALL devices (excluding the ADSL modem) must be connected via a filter. This includes phones, phone answering machines, faxes, and Sky boxes. If you connect any of these without a filter, it will mess up the SNR on the line, and degrade the signal. Your old router managed to work in that situation, your new one does not. You need to fit filters.

There are filters in place - I even purchased new ones - no luck with those.

I have also disconnected the telephones completely (There are three, but its a BT dect handset - no change Does that make a difference?

No faxes, no sky box nothing fancy I'm afraid.

You didn't mention DECT before. Some DECT phones can react quite unfavourably with wireless routers. You most probably have a faulty DECT base station. DECT is on a different frequency to wi-fi, but others have reported problems like this in the past. I have two DECT bases here with wireless, and I don't have any problem, so I guess your DECT has a fault, unless of course the problem occurs with a wired phone ?

Apologies on that. There are three handsets. I have removed them one by one to isolate if it was one of them however the problem still replicates itself with a wired handset.

I have not tried a different handset as yet, however I plan too when I can grab one from my neighbour

Any other thoughts at all? Thanks for the information by-the-way.

When you say in one post

In reply to:

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There is no line filter on any socket except the extension lead which connects to the modem.

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but in another post

In reply to:

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There are filters in place - I even purchased new ones - no luck with those.

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it is unlikely that you will get very much help here. I suggest you call in BT to fix your problem.

I realise that I said that although it seems to make no difference if they are connected or not.

You are giving people (who are trying to help you) bogus information because you have decided that that particular part isn't the problem. May I remind you you are the novice and as such should follow instructions given.

You: I can't get to sheffield
Us: Are you on the correct side of the road
You: I don't see why that would matter, as I've always driven on this side and got to my destination successfully
Us: Try driving on the correct side of the road and follow signs for sheffield
You: Nope, no joy.
Us: Are you on the correct side of the road
You: Well no, but I don't see why that would matter.......

As ETEE said, you don't have to take the advice, but it is of questionable benefit if you select parts of it to ignore on a somewhat arbitrary basis.

Fair point. I must remind you that it is not deliberate on my part. I have read those documents and others, and have followed the steps recommended.

I am a novice, and yes I understand this and I have attempted the basics:
+ Add / remove line filters
+ Purchased new line filters
+ Disconnect each phone one-by-one to resolve the issue

I have also inspected the wiring as advised and to my eyes it appears as the original poster's information suggested. eg. to make certain that only two wires (2+5?) are connected for each socket - this is the case.

If you can provide photographs as per your earlier invitation I expect that would help.

Not a problem. Will get on to it.

I recently replaced my DECT phone for just that reason - played havoc with my router as far as wireless was concerned (phone was BT and router was BT!).

Got a non BT DECT phone and guess what - no problems at all since.

Of course, you could always do what you should have done to start with - contact your ISP, and log it as a fault. I've been doing a little more digging, and although the main culprits for your fault are still bad filters and/or bad internal wiring, the problem can be caused on rare occasions by a BT line fault, so you should ask your ISP for a line test.

Easier said than done with Bulldog, or pipex or whomever is managing them these days

I shall keep that in mind.

Meanwhile the offer to examine those photographs still stands if you want to arrange that when you get home.

That would be grand.